Patient Access - Admitting Rep

Doctors Hospital of Manteca is a well-established healthcare institution committed to delivering exceptional patient care through a supportive, collaborative environment and advanced technology. Located within the Central Valley Doctors Health System, this hospital proudly ranks as one of the largest businesses in the community with over 500 employees and a medical staff that exceeds 150 physicians. Despite its sizable operation, Doctors Hospital of Manteca maintains the convenience and accessibility of a small hospital while offering numerous advanced clinical services. These include private patient rooms, expanded and enhanced imaging services, emergency care, pharmacy services, and specialized ICU/CCU care all designed with the patient’s comfort and health as top priorities. The hospital is fully accredited by the Joint Commission on the Accreditation of Healthcare Organizations, reinforcing its standing as a trusted healthcare provider in the region.

Doctors Hospital of Manteca emphasizes the value of its dedicated team members by offering comprehensive benefits oriented towards health, professional growth, and work-life balance. These include medical, dental, vision, and life insurance options; 401(k) retirement savings plans with employer matching; generous paid time off; opportunities for career development and continuing education; and a variety of health and dependent care flexible spending accounts. Additionally, employees have access to an Employee Assistance Program, discount programs, and voluntary benefits such as pet insurance and legal insurance, among others. While employment is on a per diem basis with rotating shifts, staff can anticipate working in a dynamic environment that supports both personal and professional fulfillment.

The role of Admissions Representative at Doctors Hospital of Manteca is vital in ensuring a seamless patient experience from the moment they seek care. This position requires managing inpatient, outpatient, and Emergency Department admissions efficiently and compassionately. Admitting Representatives are responsible for conducting patient interviews to gather necessary information, completing admission forms accurately, assigning appropriate inpatient rooms, and handling patient discharges effectively. A crucial aspect of the role includes the collection of patient copays, coinsurance deductibles, and managing cash pay accounts. When necessary, the Admissions Representative arranges payments, helping patients navigate financial responsibilities with sensitivity. Additionally, the position involves addressing patient inquiries and resolving problems or issues promptly, sometimes acting as the hospital receptionist and PBX operator to ensure smooth communication within the hospital setting. This role calls for a blend of strong organizational skills, customer service aptitude, and a basic understanding of medical terminology and hospital procedures, making it an important link between hospital services and patient satisfaction. The Admissions Representative position offers a unique opportunity for individuals looking to contribute to healthcare operations while developing valuable skills in a fast-paced and meaningful environment.