Pastry Sous Chef

Waxahachie, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.25 - $33.50

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

Sheraton Hotels & Resorts, a part of Marriott International, is a globally recognized hospitality company known for its commitment to providing exceptional guest experiences and outstanding service. Established in 1937, Sheraton has grown to become a staple in more than 400 communities worldwide, embodying a rich blend of culture, talent, and experiences among its associates. Sheraton prides itself on fostering an inclusive work environment that values diversity, equal opportunity, and the development of its team members. The brand focuses on creating engaging experiences for guests through thoughtful service, making it a revered destination and a meaningful workplace for hospitality professionals.

The Sheraton culinary team plays a critical role in delivering high-quality food and beverage services that exceed guest expectations. As part of this team, the Kitchen Manager is accountable for the overall success and smooth operation of daily kitchen functions. This position involves not only the mastery of culinary skills but also leadership and management responsibilities to ensure that all food-related operations meet the highest standards. The Kitchen Manager is directly involved in food preparation and presentation, maintaining sanitation and safety standards, and leading the kitchen staff with integrity and professionalism.

This role requires a balanced approach to managing budgets, improving guest and employee satisfaction, and fostering a collaborative team environment. The Kitchen Manager supervises all kitchen areas to produce consistent and superior quality food products. They are also responsible for developing staff, overseeing compliance with food handling regulations, and ensuring that all culinary goals and performance metrics are achieved or exceeded. The position demands a proactive leader who can inspire their team, manage resources effectively, and uphold the Sheraton brand’s reputation for excellence in hospitality.

In addition to culinary and managerial duties, the Kitchen Manager plays a pivotal role in customer service by setting a positive example and empowering employees to deliver exceptional experiences. Interaction with guests to solicit feedback and address any concerns is a key part of the role, ensuring continuous improvement in service quality. Furthermore, the Kitchen Manager actively participates in human resource activities such as coaching, mentoring, and performance appraisals, contributing to a motivated and skilled workforce.

Sheraton Hotels & Resorts is proud to support an environment where associates feel they belong and can grow personally and professionally. Working with Sheraton means joining a dynamic global team committed to being ‘The World's Gathering Place.’ If you are passionate about culinary arts, leadership, and exceptional service, this opportunity to become a Kitchen Manager within Sheraton Hotels & Resorts offers a fulfilling career path where you can be your best and make a tangible impact on guest experiences and team success.

Job Requirements

high school diploma or GED
4 years experience in the culinary, food and beverage, or related professional area
or 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
2 years experience in the culinary, food and beverage, or related professional area

Job Qualifications

high school diploma or GED
4 years experience in the culinary, food and beverage, or related professional area
or 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
2 years experience in the culinary, food and beverage, or related professional area

Job Duties

manages kitchen shift operations and ensures compliance with all food and beverage policies, standards and procedures
estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily
prepares and cooks foods of all types either on a regular basis or for special guests or functions
develops, designs, or creates new applications, ideas, relationships, systems, or products including artistic contributions
assists in determining how food should be presented and creates decorative food displays
maintains purchasing, receiving and food storage standards
ensures compliance with food handling and sanitation standards
performs all duties of kitchen managers and employees as necessary
recognizes superior quality products, presentations and flavor
ensures compliance with all applicable laws and regulations
follows proper handling and right temperature of all food products
operates and maintains all department equipment and reports malfunctions
checks the quality of raw and cooked food products to ensure that standards are met
supervises and coordinates activities of cooks and workers engaged in food preparation
leads shifts while personally preparing food items and executing requests based on required specifications
utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial and business decision making
demonstrates honesty and integrity
leads by example
encourages and builds mutual trust, respect, and cooperation among team members
serves as a role model to demonstrate appropriate behaviors
maintains the productivity level of employees
ensures employees understand expectations and parameters
establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
ensures property policies are administered fairly and consistently
communicates performance expectations in accordance with job descriptions for each position
recognizes success performance and produces desired results
provides services that are above and beyond for customer satisfaction and retention
manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
sets a positive example for guest relations
empowers employees to provide excellent customer service
interacts with guests to obtain feedback on product quality and service levels
handles guest problems and complaints
achieves and exceeds goals including performance goals, budget goals, team goals, etc
develops specific goals and plans to prioritize, organize, and accomplish work
utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance
trains employees in safety procedures
identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
participates in the employee performance appraisal process providing feedback as needed
brings issues to the attention of the department manager and Human Resources as necessary
provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
analyzes information and evaluates results to choose the best solution and solve problems
attends and participates in all pertinent meetings