Passenger Services Agent Bilingual (English/Spanish)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Diversity and inclusion commitment
Job Description
Swissport is a global leader in aviation services, providing comprehensive Ground Handling, Cargo Handling, and Passenger Services to more than 300 million passengers each year. As a cornerstone of the aviation industry, Swissport operates at numerous airports worldwide, consistently delivering high-quality, tailor-made solutions that improve overall customer experience. The company's mission centers on serving the dynamic demands of the aviation sector by offering efficient, reliable, and innovative services that support its airline partners and passengers alike. Swissport's success is founded on its strong core values: Show You Care, Do the Right Things, and Win as a Team, which foster a... Show More
Job Requirements
- High school diploma or GED equivalent
- relevant customer service work experience
- fluency in Spanish and English
- excellent communication skills
- ability to type and use computer software
- attentive to detail
- willingness to work in a fast-paced, dynamic environment
- ability to work independently and as part of a team
- ability to handle physically demanding tasks and inclement weather conditions
Job Qualifications
- High school diploma or GED equivalent
- passionate about customer service with relevant work experience
- excellent communication skills written and verbal in country specific language
- additional languages desirable
- commitment to continuous improvement
- self-motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation and ticketing software
- willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- direct passengers through Customs, Immigration, and Quarantine as required
- make public address announcements as required
- assist Ramp Service Agents to ensure wheelchairs, strollers and gate checked bags are available for loading and delivery
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment including jet way, computer keyboards, and carrier specific reservation and ticketing software
- produce all required work-related documentation
- other duties as assigned
Job Location
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