Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Benefits
$23.50/hour
Frontier Airlines flight benefits
Three health plans
two dental plans
Vision Insurance
Paid vacation
accident coverage plan
critical illness coverage plan
hospital indemnity coverage plan
Voluntary Life and AD&D Insurance
voluntary short-term and long-term disability insurance
401K Savings Plan
Employee assistance program
prepaid legal coverage plan
Identity theft protection plan
pet discount coverage and pet insurance plan
uniform provided
Job Description
Menzies Aviation is a global leader in aviation services, known for its dedication to excellence and safety in the fast-paced and demanding airline industry. The company provides integrated ground handling, cargo, fuelling, and airport services to some of the world's most prominent airlines and airports. With a reputation for professionalism and efficiency, Menzies Aviation emphasizes adherence to strict uniform guidelines and codes of conduct to maintain a high standard of corporate identity and customer service. Employees at Menzies Aviation are part of a dynamic international team focused on delivering superior passenger experiences while ensuring compliance with rigorous safety and security... Show More
Job Requirements
- Must be at least 18 years of age
- must pass pre-employment drug screen
- ability to proficiently read, write and speak English
- able to remain calm under pressure
- must excel in time management skills
- able to stand for long periods
- must be comfortable lifting 70lbs
- must pass FBI background check and obtain US Customs seal
- must be available and flexible to work variable shifts including weekends and holidays
- high school diploma, GED or six months’ work experience as passenger service agent
Job Qualifications
- Prior passenger service or airline experience required
- must be at least 18 years of age
- must pass pre-employment drug screen
- ability to proficiently read, write and speak English
- excellent communication skills
- must have a positive, can-do, upbeat personality
- able to remain calm under pressure
- must excel in time management skills and require minimal supervision
- able to stand for long periods at ticket counter and gate check-in areas
- must be comfortable lifting 70lbs
- must pass FBI background check and obtain US Customs seal
- must be available and flexible to work variable shifts including weekends and holidays
- prior customer service experience strongly preferred
- advanced computer skills required
- high school diploma, GED or six months’ work experience as passenger service agent
Job Duties
- Promptly handle all passenger service complaints with a focus on positive resolution
- responsible for staff scheduling, leadership development and employee accountability
- complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation
- assist customers with special needs and unaccompanied minors
- when operating jet ways, work at unprotected heights over 15 feet and be responsible for open/closing aircraft doors
- read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
- ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and government statutory requirements
- attend mandatory training imposed by the company and airlines
- perform as a mentor to other employees
- provide training to employees in accordance with company and airline standards
- conduct shift briefings to ensure staff is organized and well informed
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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