Passenger Service Lead

Columbus, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

flexible schedules

Career development opportunities

Job Description

Alliance Ground International (AGI) is a leading aviation services company that operates across more than 50 cities in North America. With a workforce of over 3,000 employees, AGI provides essential support services to nearly 200 airline customers daily. The company has built a strong reputation over 45 years through its unwavering commitment to ground services and hospitality, emphasizing high-quality customer service and safety. AGI’s extensive experience and dedication to excellence make it a trusted partner in the aviation industry, continually growing and expanding its reach.

The Passenger Service Lead role at AGI is an exciting career opportunity for detail-oriented ... Show More

Job Requirements

High school diploma, GED, or equivalent work experience
Minimum age of 18 years
Valid driver’s license with a clean driving record (where applicable)
Ability to pass a drug screen
Ability to obtain airport security clearance including background checks
Ability to lift up to 70 pounds regularly
Ability to stand, bend, push, and pull for extended periods
Flexibility to work nights, weekends, and holidays
Proof of COVID-19 vaccination for positions at San Francisco International Airport

Job Qualifications

Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership
Demonstrate proficient computer skills
Be at least 18 years of age and possess a high school diploma, GED, or equivalent work experience
Possess a valid driver’s license with a clean driving record (required for some airports)
Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check
Be flexible to work various shifts including nights, weekends, and holidays

Job Duties

Be actively involved with all passenger service duties in your area including checking in passengers, handling luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams
Delegate passenger service duties in your assigned area at a gate or ticket counter
Serve as point person to address passenger concerns and questions
Make public announcements to update passengers on flight statuses as needed
Maintain gate security to ensure only properly ticketed passengers access the jetway
Conduct on-the-job training and coaching for new team members
Observe and enforce all ATS and airline safety regulations and company policies

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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