Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Medical insurance
Vision Insurance
Dental Insurance
401K Matching
flight benefits
paid parking
Public transit cards
Employee assistance program
Life insurance
Travel Discounts
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing exceptional services to over 100 airlines across more than 62 airports in the United States and Canada. With a team of over 13,000 dedicated members supporting the handling of more than 1.5 billion kilos of baggage and managing upwards of 400,000 departures annually, AGI is a trusted leader in the airport ground handling industry. The company’s commitment to delivering the highest quality customer service, maintaining an outstanding safety record, and continuously striving for operational excellence is renowned in the aviation sector. AGI's dynamic presence in... Show More
Job Requirements
- Be at least 18 years of age
- Possess a high school diploma, GED, or equivalent work experience
- Have reliable transportation
- Complete SIDA training and obtain airport authority identification security
- Have authorization to work in the United States or Canada depending on location
- Ability to stand for extended periods
- Ability to lift, carry, push, or pull items weighing 70 pounds or more
- Ability to lift weights of 40 to 50 pounds on raised surfaces
- Be alert to moving vehicles, equipment, or aircraft
- Ability to use radio equipment
- Willingness to wear uniform and maintain a favorable corporate appearance
- Strong communication skills in English and Spanish
- Basic math skills
- Computer proficiency
- Critical thinking skills
- Ability to manage time effectively
- Must report to work on a regular and timely basis
Job Qualifications
- Must have reliable transportation
- Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
- Must complete SIDA training to obtain airport authority identification security
- Preferred one or more years of relevant experience
- Airline experience is preferred
- Previous face-to-face customer service experience is a plus
- If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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