Passenger Service Agent - Part Time BILINGUAL (Italian/English)
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
Swissport is a global leader in aviation services, providing comprehensive ground handling, cargo handling, and passenger services to over 300 million passengers annually. With an extensive presence across various continents, Swissport is committed to offering tailor-made solutions that enhance the overall customer experience in the aviation industry. Their mission centers on delivering consistent, high-quality services worldwide, ensuring that passengers and airline clients receive exceptional support at every stage of their journey. As a company, Swissport operates in a fast-paced and dynamic environment, catering to numerous airlines and airports globally, making it one of the most recognized and respected names in... Show More
Job Requirements
- High school diploma or GED equivalent
- relevant customer service experience
- excellent communication skills (written and verbal) in Italian and English
- ability to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
- self motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- commitment to continuous improvement
Job Qualifications
- High school diploma or GED equivalent
- relevant customer service experience
- excellent communication skills in Italian and English
- additional languages desirable
- ability to type and learn airline specific computer reservation/ticketing software
- attentive to detail and numerate
- self motivated and able to work independently
- commitment to continuous improvement
- ability to follow processes and procedures and apply flexible approach when required
- passionate about customer service
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- direct passengers through Customs, Immigration, and Quarantine as required
- make public address announcements as required
- assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- produce all required, work-related documentation
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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