Passenger Service Agent (Part Time)

Nashville, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Standard Hours

Benefits

Paid vacation

Medical insurance

Dental Insurance

Vision Insurance

401(k)

Employee assistance program

Travel Discounts

Job Description

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, providing top-tier services to over 100 airlines across 61 airports in the United States and Canada. With a team of more than 12,000 dedicated employees, AGI supports a massive operational scale, handling more than 1.5 billion kilos of cargo and facilitating over 400,000 departures annually. AGI is renowned for its commitment to outstanding safety standards and delivering exceptional service quality to both airline partners and travelers alike. The company prides itself on fostering a professional, inclusive, and dynamic work environment that encourages growth and excellence in... Show More

Job Requirements

Must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
Must be able to stand for extended periods of time
Must be able to carry heavy items up and down jetway stairs
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment

Job Qualifications

Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001
Must complete SIDA training to obtain airport authority identification security
Preferred qualifications include one or more years of relevant experience
Airline experience is preferred
Previous face-to-face customer service experience is a plus

Job Duties

Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
Always ensure safety and security is never compromised
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
Follow procedures for passengers with regards to the acceptance of Dangerous Goods

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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