Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
inclusive workplace
career advancement
Job Description
Swissport is a global leader in aviation services, specializing in Ground Handling, Cargo Handling, and Passenger Services. Serving over 300 million passengers annually, Swissport operates in numerous locations worldwide, providing tailored solutions designed to enhance the customer experience within the aviation industry. The company is founded on core values such as Show You Care, Do the Right Things, and Win as a Team, which differentiate it from competitors and drive its commitment to excellence. Swissport's mission is to deliver consistent, customized aviation services ensuring smooth and efficient operations that meet the unique requirements of each client and passenger.
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Job Requirements
- High school diploma or GED equivalent
- Good command of the English language both verbal and written
- Relevant customer service work experience
- Excellent written and verbal communication skills in country specific language
- Additional language skills are desirable
- Commitment to continuous improvement
- Self motivation and ability to work independently
- Attention to detail and numeracy
- Ability to follow processes and procedures with flexibility
- Ability to type and learn airline specific reservation and ticketing software
- Willingness to work in inclement weather
Job Qualifications
- High School diploma or GED equivalent
- Good command of the English language both verbal and written
- Passionate about customer service and must have relevant work experience
- Excellent communication skills in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation/ticketing software
- Willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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