Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
competitive hourly wage
various shifts to accommodate your schedule
Opportunities for career advancement
Inclusive and diverse work environment
Training and development programs
employee recognition programs
supportive team culture
Job Description
Swissport is a globally recognized leader in aviation services, delivering outstanding Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers each year. The company prides itself on its commitment to enhancing the aviation experience by offering consistent, tailor-made solutions tailored to the needs of airports and airlines around the world. Swissport is driven by a mission to provide reliable and innovative services that improve customer experiences in the aviation industry. With a broad international presence and operations across various continents, Swissport maintains a strong reputation for quality, safety, and service excellence. The company values its people highly,... Show More
Job Requirements
- High school diploma or GED equivalent
- relevant work experience in customer service
- excellent communication skills in country specific language
- additional languages desirable
- commitment to continuous improvement
- self-motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Qualifications
- High school diploma or GED equivalent
- relevant work experience in customer service
- excellent communication skills (written and verbal) in country specific language
- additional languages desirable
- commitment to continuous improvement
- self-motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- direct passengers through Customs, Immigration, and Quarantine, as required
- make public address announcements as required
- assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- produce all required, work-related documentation
- other duties as assigned
Job Location
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