Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Swissport is a global leader in the aviation services sector, renowned for delivering comprehensive ground handling, cargo handling, and passenger services to over 300 million passengers annually. Established as a pivotal player within the aviation industry, Swissport's commitment is centered around providing consistent, tailored solutions worldwide to enhance customer experiences at every stage of their journey. Their extensive global footprint spans multiple locations, positioning them as a critical service provider to numerous airlines and airports around the world. The company’s operations are driven by core values including 'Show You Care', 'Do the Right Things', and 'Win as a Team', illustrating... Show More
Job Requirements
- High School diploma or GED equivalent
- Relevant work experience in customer service
- Bilingual proficiency in Turkish and English
- Ability to follow security procedures
- Able to operate computer systems and relevant equipment
- Good communication skills
- Ability to handle difficult customer situations professionally
- Flexibility to work various shifts
- Readiness to work in outdoor or inclement weather conditions
Job Qualifications
- High School diploma or GED equivalent
- Relevant work experience in customer service
- Excellent communication skills (written and verbal) in Turkish and English
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Proficient in typing and learning airline specific computer reservation/ticketing software
- Willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Job Location
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