Passenger Service Agent (Bilingual: Spanish, English)
Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Diverse and inclusive workplace
Job Description
Swissport is a global leader in aviation services, known for providing comprehensive ground handling, cargo handling, and passenger services to more than 300 million passengers each year. Founded with a mission to offer the aviation industry consistent, tailor-made solutions worldwide, Swissport is recognized for delivering exceptional customer experiences across various international locations. The company prides itself on its core values: Show You Care, Do the Right Things, and Win as a Team, which set it apart in a highly competitive sector. These principles drive the company's commitment to excellence and foster a collaborative and inclusive workplace environment that values diversity... Show More
Job Requirements
- High school diploma or GED equivalent
- relevant work experience in customer service
- excellent written and verbal communication skills in the local language
- ability to work independently and with attention to detail
- proficiency in typing and computer usage
- commitment to safety and compliance with security protocols
- flexibility to work in various weather conditions
- willingness to learn airline specific reservation and ticketing software
Job Qualifications
- High school diploma or GED equivalent
- passionate about customer service and must have relevant work experience
- excellent communication skills written and verbal in country specific language
- additional languages desirable
- commitment to continuous improvement
- self motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation and ticketing software
- willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- direct passengers through customs, immigration, and quarantine as required
- make public address announcements as required
- assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment including the jet way, computer keyboards, and carrier specific reservation and ticketing software
- produce all required work-related documentation
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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