Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
inclusive environment
Job Description
Swissport is a global leader in aviation services, renowned for providing comprehensive solutions including Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. With a commitment to excellence and innovation, Swissport is dedicated to enhancing the aviation experience by delivering consistent and tailor-made services worldwide. The company prides itself on its core values of "Show You Care," "Do the Right Things," and "Win as a Team," which foster a collaborative and customer-focused environment. Swissport's global presence and extensive expertise make it a trusted partner for airlines and airports aiming to optimize their operations and improve passenger... Show More
Job Requirements
- High school diploma or GED equivalent
- Relevant work experience in customer service
- Excellent communication skills in the country specific language
- Ability to handle multiple tasks and work in fast-paced environment
- Proficiency in keyboard use and computer software
- Physical ability to work in outdoor and sometimes inclement weather conditions
- Commitment to follow security and company policies
Job Qualifications
- High school diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation/ticketing software
- Willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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