Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible work schedules
Job Description
Swissport is a global leader in aviation services, specializing in Ground Handling, Cargo Handling, and Passenger Services, catering to over 300 million passengers annually across countless airports worldwide. Founded with the mission "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience," Swissport has built a strong reputation for excellence, innovation, and operational reliability. As a company, Swissport is committed to advancing the global aviation sector by offering seamless, professional services that enhance passenger journeys and airline operations alike. The company’s extensive international presence means employees work in a variety of cultural... Show More
Job Requirements
- High school diploma or GED equivalent
- Relevant work experience in customer service or aviation preferred
- Excellent communication skills in country-specific language
- Ability to type and learn airline specific computer reservation and ticketing software
- Willingness to work in inclement weather
- Commitment to continuous improvement
- Self-motivated and able to work independently
Job Qualifications
- High school diploma or GED equivalent
- Passionate about customer service
- Relevant work experience in customer service or aviation preferred
- Excellent communication skills in country-specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation and ticketing software
- Willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment including the jet way, computer keyboards, and carrier specific reservation and ticketing software
- Produce all required work-related documentation
- Other duties as assigned
Job Location
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