Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Benefits
Competitive hourly pay
Opportunity for career advancement
Inclusive and diverse work environment
Comprehensive training programs
supportive team culture
employee recognition programs
flexible scheduling options
Job Description
Swissport is a global leader in aviation services, renowned for providing comprehensive Ground Handling, Cargo Handling, and Passenger Services to more than 300 million passengers annually. With a strong presence across international airports, Swissport has positioned itself as a vital partner in the aviation industry, delivering tailor-made solutions that enhance the customer experience worldwide. The company's commitment to operational excellence, safety, and customer satisfaction sets it apart in a competitive sector. Swissport's core values—Show You Care, Do the Right Things, and Win as a Team—guide the organization's approach to service and teamwork, fostering a culture that values dedication, respect, and... Show More
Job Requirements
- High school diploma or GED equivalent
- Relevant work experience in customer service
- Excellent written and verbal communication skills in the country specific language
- Ability to work independently and be self motivated
- Attention to detail and numeracy skills
- Ability to operate computer systems for reservation and ticketing
- Willingness to work in varying weather conditions
- Commitment to following security and operational procedures
- Flexibility to adapt to process changes and handle special passenger needs
Job Qualifications
- High School diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation/ticketing software
- Willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Job Location
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