Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Benefits
Competitive hourly pay
Opportunities for career advancement
Comprehensive training programs
Supportive and inclusive work environment
Exposure to global aviation industry practices
employee recognition programs
flexible scheduling options
Job Description
Swissport is a prominent global leader in the aviation services industry, offering comprehensive Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. The company stands out for its commitment to excellence and customer-centric solutions, aiming to deliver consistent and tailor-made aviation services around the world. With its vast international presence, Swissport operates at numerous airports globally, supporting airlines and their passengers by ensuring smooth, efficient, and friendly service experiences. This dedication is rooted in core values that emphasize caring for others, doing the right things ethically, and fostering a strong team-oriented culture, which distinguish Swissport from... Show More
Job Requirements
- High school diploma or GED equivalent
- Relevant customer service experience
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation/ticketing software
- Willingness to work in inclement weather
Job Qualifications
- High school diploma or GED equivalent
- Relevant customer service experience
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation/ticketing software
Job Duties
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Job Location
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