Job Overview
Compensation
Type:
Hourly
Rate:
Exact $20.00
Benefits
Access your pay when you need it through DailyPay app
On the spot awards offered through the Awardco Platform including gift cards and more
Multiple options for both full and part-time employees for medical care
Travel Discounts
Pet insurance
Discount shopping
wellness programs
401k program with company match
Opportunity for Internal Mobility and transfers
Job Description
Worldwide Flight Services (WFS) is a global leader in aviation ground services and cargo handling, with a strong presence spanning 164 airport locations across 18 countries on five continents. As a key player in the aviation industry, WFS specializes in offering comprehensive services including cargo shipment, baggage handling, passenger services, ramp support, and technical services. The company prides itself on delivering exceptional performance and safe, secure operations for customers worldwide. WFS fosters a culture of excellence, teamwork, and professional development, ensuring its employees have the chance to contribute meaningfully to the success and efficiency of airport and airline operations.
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Job Requirements
- Ability to read, write, and speak both English and Spanish fluently
- High school diploma or GED equivalent
- At least 1 year of experience in customer service or related field
- Ability to work varied shifts, including weekends, holidays, and nights
- Strong verbal and written communication skills
- Ability to lift and handle baggage weighing up to 50 lbs
- Basic computer proficiency, including the ability to input data and use relevant software
- Stay up to date on recurrent training as assigned
- Ability to obtain and maintain airport security badge
Job Qualifications
- Ability to read, write, and speak both English and Spanish fluently
- High school diploma or GED equivalent
- At least 1 year of experience in customer service or related field
- Strong verbal and written communication skills
- Basic computer proficiency, including the ability to input data and use relevant software
- Ability to lift and handle baggage weighing up to 50 lbs
- Ability to work varied shifts, including weekends, holidays, and nights
- Ability to obtain and maintain airport security badge
- Stay up to date on recurrent training as assigned
- Previous experience in an airport, airline, or logistics environment
- Knowledge of ticketing, reservations, and fare calculation systems
- Experience handling lost and found procedures or baggage claims
- Strong organizational skills and attention to detail
- Familiarity with airport regulations and procedures
- Knowledge of international shipping and airfreight documentation
- Proficiency in a second language for assisting international travelers
- Strong conflict resolution and problem-solving abilities
Job Duties
- Make reservations, issue tickets and itineraries, and compute fares for passengers
- Handle baggage check-in, collect excess baggage charges, and provide general travel information
- Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
- Manage arrangements for passengers holding reservations, standby travelers, and their luggage
- Determine flight close-out times and complete necessary flight documentation for accuracy
- Handle post-departure procedures, including invalidating tickets and finalizing reports
- Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
- Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel
- Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments
- Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes
- Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program
Job Location
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