Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Benefits
401(k)
Dental Insurance
Health Insurance
Life insurance
Paid Time Off
Retirement Plan
Tuition Reimbursement
Vision Insurance
Job Description
Swissport is a leading global aviation services provider known for its comprehensive ground handling, cargo handling, and passenger services. Serving over 300 million passengers annually, Swissport operates across numerous international locations, delivering tailor-made solutions designed to enhance the airport and flight experience. The company prides itself on its commitment to providing consistent, high-quality services across the globe, driven by core values that emphasize care, integrity, and teamwork. Swissport’s dedication to its people differentiates it from competitors, fostering a culture where employees are valued and empowered to contribute positively to the aviation industry.
As a Passenger Service Agent at Swissp... Show More
As a Passenger Service Agent at Swissp... Show More
Job Requirements
- High school diploma or GED equivalent
- relevant work experience in customer service
- good command of the English language both verbal and written
- excellent communication skills in country specific language
- ability to type and learn airline specific computer reservation/ticketing software
- self-motivated and able to work independently
- commitment to continuous improvement
- attentive to detail and numerate
- willingness to work in inclement weather
Job Qualifications
- High school diploma or GED equivalent
- good command of the English language both verbal and written
- passionate about customer service and must have relevant work experience
- excellent communication skills (written and verbal) in country specific language
- additional languages desirable
- commitment to continuous improvement
- self-motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- direct passengers through Customs, Immigration, and Quarantine, as required
- make public address announcements as required
- assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
- produce all required, work-related documentation
- other duties as assigned
Job Location
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