Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Pay in advance
Recognition awards
medical insurance options
Employee Discounts
wellness programs
401K Program
Internal mobility
Job Description
Worldwide Flight Services (WFS) is a leading global provider of air cargo handling and passenger services operating across 164 airport locations in 18 countries on 5 continents. With decades of industry experience, WFS strives to deliver excellence through its diverse teams specializing in cargo handling, ramp services, passenger assistance, and technical operations. The company is recognized for its commitment to safety, operational efficiency, and delivering high-quality service to airline customers worldwide. As part of its extensive network, WFS integrates advanced technology and well-trained personnel to ensure timely cargo delivery, secure luggage handling, business-to-customer deliveries, and on-time flight departures and arrivals.... Show More
Job Requirements
- High school diploma or GED equivalent
- at least 1 year of experience in customer service or related field
- ability to work varied shifts, including weekends, holidays, and nights
- strong verbal and written communication skills
- ability to lift and handle baggage weighing up to 50 lbs
- basic computer proficiency, including the ability to input data and use relevant software
- ability to obtain and maintain airport security badge
- ability to keep up with recurrent training in a timely manner
- ability to read, write, and speak the English language
Job Qualifications
- High school diploma or GED equivalent
- at least 1 year of experience in customer service or related field
- strong verbal and written communication skills
- basic computer proficiency, including the ability to input data and use relevant software
- ability to obtain and maintain airport security badge
- ability to keep up with recurrent training in a timely manner
- ability to read, write, and speak the English language
- previous experience in an airport, airline, or logistics environment preferred
- knowledge of ticketing, reservations, and fare calculation systems preferred
- experience handling lost and found procedures or baggage claims preferred
- strong organizational skills and attention to detail preferred
- familiarity with airport regulations and procedures preferred
- knowledge of international shipping and airfreight documentation preferred
- proficiency in a second language for assisting international travelers preferred
- strong conflict resolution and problem-solving abilities preferred
Job Duties
- Make reservations, issue tickets and itineraries, and compute fares for passengers
- handle baggage check-in, collect excess baggage charges, and provide general travel information
- assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
- manage arrangements for passengers holding reservations, standby travelers, and their luggage
- determine flight close-out times and complete necessary flight documentation for accuracy
- handle post-departure procedures, including invalidating tickets and finalizing reports
- conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
- process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel
- receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments
- maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes
- ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.