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Passenger Service Agent

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $20.00
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Work Schedule

Rotating Shifts
Weekend Shifts
Night Shifts
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Benefits

Daily Pay access
on the spot awards
Medical care options
Travel Discounts
Pet insurance
wellness programs
401K with company match

Job Description

Worldwide Flight Services (WFS) is a global leader in air cargo, passenger, ramp handling, and technical services operating at 164 airport locations across 18 countries and 5 continents. As a company dedicated to excellence and customer satisfaction, WFS emphasizes safety, security, and operational efficiency in all facets of its services. With a commitment to delivering exceptional service to clients in the aviation and logistics sectors, WFS offers robust career opportunities for professionals who strive to make a difference in a dynamic and fast-paced environment. The company fosters an inclusive culture focused on teamwork, career mobility, and continuous learning, making it... Show More

Job Requirements

  • High school diploma or GED equivalent
  • At least 1 year of experience in customer service or related field
  • Ability to work varied shifts, including weekends, holidays, and nights
  • Strong verbal and written communication skills
  • Ability to lift and handle baggage weighing up to 50 lbs
  • Basic computer proficiency, including the ability to input data and use relevant software
  • Stay up to date on recurrent training as assigned
  • Ability to obtain and maintain airport security badge
  • Ability to read, write, and speak the English language

Job Qualifications

  • High school diploma or GED equivalent
  • At least 1 year of experience in customer service or related field
  • Strong verbal and written communication skills
  • Basic computer proficiency, including the ability to input data and use relevant software
  • Ability to lift and handle baggage weighing up to 50 lbs
  • Ability to obtain and maintain airport security badge
  • Ability to read, write, and speak the English language

Job Duties

  • Make reservations, issue tickets and itineraries, and compute fares for passengers
  • Handle baggage check-in, collect excess baggage charges, and provide general travel information
  • Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
  • Manage arrangements for passengers holding reservations, standby travelers, and their luggage
  • Determine flight close-out times and complete necessary flight documentation for accuracy
  • Handle post-departure procedures, including invalidating tickets and finalizing reports
  • Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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