Job Overview
Employment Type
Temporary
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Diversity and inclusion initiatives
Job Description
Swissport is a leading global aviation services company renowned for delivering exceptional ground handling, cargo handling, and passenger services to airports and airlines worldwide. With a strong presence operating in numerous countries, Swissport handles over 300 million passengers annually, making it a vital player in the aviation industry. Their commitment to excellence, innovation, and customer satisfaction has positioned them as the trusted partner for numerous airlines and airports around the world. Swissport prides itself on upholding core values such as "Show You Care," "Do the Right Things," and "Win as a Team," which are deeply embedded in their culture and... Show More
Job Requirements
- High school diploma or GED equivalent
- must have a valid driver's license
- good command of the English language both verbal and written
- relevant work experience in customer service
- excellent communication skills in country specific language
- additional languages desirable
- commitment to continuous improvement
- self-motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Qualifications
- High school diploma or GED equivalent
- good command of the English language both verbal and written
- passionate about customer service and must have relevant work experience
- excellent communication skills (written and verbal) in country specific language
- additional languages desirable
- commitment to continuous improvement
- self-motivated and able to work independently
- attentive to detail and numerate
- ability to follow processes and procedures and apply flexible approach when required
- must be able to type and learn airline specific computer reservation/ticketing software
- willingness to work in inclement weather
Job Duties
- Inspect and verify passenger documentation
- issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- manage passenger baggage processing including handling and fee calculation if applicable
- assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- direct passengers through Customs, Immigration, and Quarantine, as required
- make public address announcements as required
- assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
- produce all required, work-related documentation
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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