Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
free uniforms
On-the-job training
401(k) program
Employee assistance program
voluntary life insurance
Travel Discounts
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies in North America, providing a wide range of ground support services to over 100 airlines at 61 airports across the United States and Canada. With a workforce of more than 12,000 dedicated team members, AGI manages over 1.5 billion kilos of cargo and supports over 400,000 departures annually. The company prides itself on delivering exceptional customer service along with a strong commitment to safety, security, and operational excellence. AGI continues to expand its operations, maintaining a reputation for professionalism and reliability in the airline ground service... Show More
Job Requirements
- Must be able to lift/carry/push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Must be able to stand for extended periods of time
- Must be able to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment
- Must be willing to wear uniform and insignia as prescribed by AGI
- Personal appearance and grooming must present a favorable corporate image
- Must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner
- Must be able to tolerate and answer repetitious questions from passengers in a friendly, outgoing manner
- Must be able to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems
- Must use computer systems daily
- Must be able to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees, verify required visa documentation
- Must have basic math skills to process payment transactions
- Must manage time effectively to complete tasks efficiently in fast-paced environment
- Must report to work on a regular and timely basis
Job Qualifications
- Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
- Authorization to work in the United States as defined by the Immigration Reform Act of 1986 or in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001
- Must complete SIDA training to obtain airport authority identification security
- One plus year of relevant experience preferred
- Airline experience preferred
- Previous face-to-face customer service experience is a plus
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities