Passenger Service Agent

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Standard Hours

Benefits

Paid vacation

Medical insurance

Dental Insurance

Vision Insurance

Company-matched 401(k)

Employee assistance program

voluntary life insurance

Travel Discounts

free uniforms

On-the-job training

Job Description

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies in North America, providing comprehensive services to over 100 airlines across 61 airports in the United States and Canada. With a dedicated team of more than 12,000 professionals, AGI handles over 1.5 billion kilos of cargo and manages over 400,000 departures annually. Committed to excellence, AGI emphasizes not only delivering top-tier customer service but also maintaining stringent safety and security standards. The company prides itself on its robust safety track record, continuous growth, and commitment to hiring the best talent in the industry.

AGI is curr... Show More

Job Requirements

Must be able to lift, carry, push, pull, and move items of 70 pounds and/or more regularly
Able to lift weights of 40 to 50 pounds on raised surfaces repetitively
Ability to stand for extended periods
Must carry heavy items up and down jetway stairs
Alert to moving vehicles, equipment, or aircraft
Able to use radio equipment
Willing to wear prescribed uniform and present a favorable corporate image
Good communication skills with the ability to speak and be understood clearly
Proficient computer skills and ability to use computer systems daily
Strong critical thinking skills for troubleshooting and problem-solving
Basic math skills to process transactions and fees
Excellent time management skills to efficiently complete tasks in a fast-paced environment
Regular and timely attendance at work

Job Qualifications

Be at least 18 years of age
Possess a high school diploma, GED, or equivalent work experience
Authorization to work in the United States or Canada as applicable
Successful completion of SIDA training for airport security identification
One or more years of relevant experience preferred
Prior airline or face-to-face customer service experience is a plus

Job Duties

Provide exceptional customer service as per AGI and airline specific standards
Ensure safety and security is never compromised
Handle customer interaction efficiently and professionally at ticket counter and gate
Make and assist with reservations, preparation, and issuance of tickets and itineraries
Compute fares and issue refunds
Perform baggage checking and collect excess baggage charges
Handle customer concerns and complaints regarding ticketing and baggage
Perform lost and found activities and tracing procedures for lost baggage
Process claims for damaged or lost baggage and maintain related records
Answer inquiries regarding flight schedules, fares, and general travel information
Meet aircraft at gate or loading area and perform duties in departure lounges or boarding gates
Check passenger tickets and documents for validity
Complete arrangements for reservations, standbys, and luggage
Determine flight close-out time and complete post-departure procedures
Manage flight movement messages between gate, ground handling team, flight crew, and airport vendors
Follow procedures for acceptance of Dangerous Goods

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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