Passenger Service Agent

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Standard Hours

Benefits

Paid vacation

Medical insurance

Dental Insurance

Vision Insurance

free uniforms

On-the-job training

401(k) program

Employee assistance program

voluntary life insurance

Travel Discounts

Job Description

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies operating in North America. With operations supporting over 100 airlines at 61 airports across the United States and Canada, AGI stands as a leader in the aviation ground services industry. The company employs over 12,000 dedicated team members who are responsible for handling more than 1.5 billion kilograms of cargo and facilitating over 400,000 flight departures annually. AGI maintains a strong commitment to safety, security, and exceptional customer service, continually striving to uphold an outstanding safety record while expanding its operations and workforce.

The Passenger ... Show More

Job Requirements

Be at least 18 years of age
Possess a high school diploma, GED, or equivalent work experience
Have authorization to work in the United States or Canada as defined by relevant immigration laws
Complete SIDA training for airport security identification
Must be able to lift, carry, push, pull, and move items of up to 70 pounds regularly
Must be able to stand for extended periods
Must be alert to moving vehicles, equipment, and aircraft
Must be willing to wear uniform and maintain a professional appearance
Must demonstrate good communication skills including the use of radio equipment
Must have computer skills for daily operational use
Must possess critical thinking and basic math skills
Must have effective time management skills and reliable attendance

Job Qualifications

Be at least 18 years of age
Possess a high school diploma, GED, or work experience equivalent
Have authorization to work in the United States or Canada as applicable
Complete SIDA training to obtain airport authority identification security
Preferred one or more years of relevant experience
Airline experience preferred
Previous face-to-face customer service experience is also a plus

Job Duties

Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
Always ensure safety and security is never compromised
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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