Passenger Service Agent

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Standard Hours

Benefits

Paid vacation

Medical insurance

Dental Insurance

Vision Insurance

Company-matched 401(k)

Employee assistance program

Travel Discounts

Job Description

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies in North America, providing essential services to over 100 airlines at 61 airport locations throughout the United States and Canada. Founded with a commitment to excellence, AGI plays a pivotal role in the aviation industry, supporting more than 1.5 billion kilos of cargo and facilitating over 400,000 flight departures annually. With a workforce of over 12,000 dedicated team members, AGI prides itself on maintaining exceptional safety standards and delivering outstanding customer service across all facets of ground handling operations.

As a Passenger Service Agen... Show More

Job Requirements

Must be able to lift, carry, push, pull and move items of 70 pounds and or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
Must be able to stand for extended periods of time
Must be able to carry heavy items up and down jetway stairs
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment

Job Qualifications

Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
Authorization to work in the United States or Canada as applicable
Completion of SIDA training to obtain airport authority identification security
Preferred one or more years of relevant experience
Airline experience preferred
Previous face-to-face customer service experience a plus

Job Duties

Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
Always ensure safety and security is never compromised
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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