Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
Company-matched 401(k) program
Employee assistance program
Travel Discounts
Job Description
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, providing specialized services to over 100 airlines across 61 airports in the United States and Canada. With a dedicated team of more than 12,000 employees, AGI manages over 1.5 billion kilos of cargo and handles approximately 400,000 departures annually. AGI is committed to high-quality service, a strong safety culture, and operational excellence, making it a trusted partner in the aviation industry. They pride themselves on maintaining an outstanding safety track record along with a customer-centric approach that supports both the airlines and their customers at every... Show More
Job Requirements
- Be at least 18 years of age
- Possess a high school diploma, GED or equivalent work experience
- Authorization to work in the United States as defined by the Immigration Reform Act of 1986 or Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001
- Ability to lift, carry, push, pull, and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Ability to stand for extended periods of time
- Ability to carry heavy items up and down jetway stairs
- Must be alert to moving vehicles, equipment or aircraft and able to use radio equipment
- Willingness to wear uniform and insignia as prescribed by AGI
- Must report to work on a regular and timely basis
Job Qualifications
- Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent
- Must complete SIDA training to obtain airport authority identification security
- One or more years of relevant experience preferred
- Airline experience preferred
- Previous face-to-face customer service experience is a plus
Job Duties
- Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey
- Always ensure safety and security is never compromised
- Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate
- Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities
- Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers' reservations, standbys, and their luggage
- Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures
- Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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