Party/Event Host

Michaels is a leading arts and crafts retail company in North America, known for providing customers with a wide range of creative products and crafting solutions. With over 1,300 stores across 49 states and Canada, Michaels is committed to fueling the joy of creativity and celebration. Founded in 1973 and headquartered in Irving, Texas, Michaels not only offers crafting supplies but also includes Artistree, a manufacturer of custom and specialty framing merchandise, solidifying its position as the best place for all things creative. The company prioritizes creating a welcoming and inspiring environment for both customers and team members, emphasizing inclusivity, innovation, and teamwork. Benefits for team members include health insurance options, paid time off, tuition assistance, and generous employee discounts.

The role of Event Coordinator at the Michaels store in Cary, NC, is an exciting opportunity designed to enhance the customer experience by planning, coordinating, and facilitating a variety of store events, including children’s birthday parties and craft classes. This position is vital in ensuring that guests enjoy a stress-free, fun, and highly engaging environment that emphasizes creativity and celebration. The Event Coordinator will work directly with customers of all ages, helping them create memorable experiences through interactive crafting projects and party activities such as face painting and the preparation of goody bags and balloons.

Aside from event management, the role involves providing exceptional customer service in the retail store. This includes assisting customers in finding products, offering solutions related to crafting needs, and ensuring a fast and friendly checkout process. The coordinator will also be involved in operational tasks such as unloading trucks, restocking merchandise according to planograms, and maintaining the store’s cleanliness and recovery standards to uphold the brand promises of Michaels. The role demands a balance between creative engagement with event participants and efficient management of the store's retail functions.

Effective communication is essential, as the coordinator will be responsible for managing event-related correspondence through emails and phone calls, making adjustments based on customer feedback, and collaborating with store team members to ensure seamless event execution. The position also requires the development of contingency plans for events to address any unexpected issues. Team members must maintain the company’s cleanliness and safety standards by setting up, breaking down, and cleaning before and after each event.

The ideal candidate will bring enthusiasm and energy, excellent interpersonal skills, and the ability to handle stress while interacting positively with both guests and co-workers. Experience with children and children’s events is preferred, along with strong organizational and creative problem-solving skills. Retail and customer service experience are important to manage the diverse responsibilities of this role effectively. Physical requirements include the ability to remain standing for extended periods, move comfortably throughout the store, and perform tasks that involve bending, lifting, and using ladders.

Overall, the Event Coordinator at Michaels is a multifaceted role that combines event planning, customer service, and operational duties within a vibrant retail environment focused on creativity and celebration. This role offers the opportunity to contribute meaningfully to the community by creating joyful and creative experiences for customers, while supporting the store’s daily functions and brand promises.