Party Host

Chattanooga, TN, USA|

Job Overview

Compensation

Hourly

Range $10.00 - $13.75

Benefits

Equal opportunity employer

Job Description

Spare Time Entertainment is a premier family entertainment center known for providing a variety of fun activities including bowling, arcade games, laser tag, and escape rooms. The company is dedicated to delivering exceptional guest experiences by combining engaging activities with outstanding customer service. It caters to families, birthday parties, and group events, creating memorable social gatherings and celebrations. Spare Time prioritizes a safe, enjoyable, and well-coordinated event environment where guests of all ages can have a great time. The company fully embraces service standards to maintain high levels of guest satisfaction and operational excellence.

The Party Captain role at Spare Time Entertainment is pivotal in ensuring the smooth execution of birthday parties and other group events. This position involves assisting the Event Planner with party logistics such as making confirmation calls, offering party enhancements, scheduling the Party Patrol team, and mapping out party lanes. The Party Captain also plays an integral part in training new teammates and providing ongoing education to the veteran team to uphold service quality. On event days, the Party Captain supervises the party staff to guarantee efficient execution, meets with party hosts to proactively address any potential issues, and oversees the preparation and breakdown of party areas.

The role requires strong guest interaction skills as the Party Captain greets guests, escorts them to party areas, coordinates activity schedules, places and follows up on food and beverage orders, and encourages participation in party traditions like singing during dessert time. Supervision extends to the Party Patrol team during bowling, arcade, laser tag, and escape room experiences, where safety and group management are critical. In addition, the Party Captain is tasked with managing party payments, coordinating with the front desk on the birthday tab, and handling necessary paperwork.

Working at Spare Time means engaging in a lively, sometimes loud environment with lighting effects including lasers and strobes. The Party Captain must be comfortable working with large crowds and children, demonstrating professionalism that reflects Spare Time Service Standards (Code S.E.R.V.E.). This position demands physical stamina to stand and walk for extended periods and the strength to lift up to 50 pounds for setting up and breaking down party areas. This dynamic role offers an exciting opportunity for individuals who thrive in fast-paced customer service environments and enjoy making parties special and memorable.

Spare Time Entertainment is an equal opportunity employer committed to fair employment practices in compliance with federal employment laws. The company encourages a diverse workforce and offers rewarding experiences to employees who are passionate about hospitality and entertainment. The Party Captain position is a vital part of delivering the fun and excitement that Spare Time is known for, making it a fulfilling role for dedicated candidates seeking a career in guest service and event coordination.

Job Requirements

High school diploma or equivalent preferred
2+ years of guest service experience in a comparable field
Ability to stand and walk for extended periods
Ability to lift 50 pounds
Comfortable working with large crowds and children
Ability to work in loud environments with lighting effects such as lasers and strobes

Job Qualifications

High school diploma or equivalent preferred
2+ years of guest service experience in a comparable field

Job Duties

Assist Event Planner with birthday party planning including making confirmation calls, offering party enhancements, scheduling Party Patrol team, mapping out party lanes
Plan and conduct training for new teammates and continued education for the veteran team
Provide supervision and support to the party staff to ensure efficient event execution
Meet with each party "parent" during the event so that you can proactively make changes as necessary to correct any potential issues
Aid in preparing party area and tables with required party supplies
Greet guests and escort them to the party area
Assist with the coordination of party activities times with guests and teammates within each department
Oversee the party patrol during the party bowling experience as they help to secure shoes, teach safety on the lanes, deliver instructions, manage the group, and collect shoes back
Oversee the party patrol during the party gaming experience in arcade, laser tag, and/or escape room (where applicable)
Place food and beverage order into kitchen via paper order form or ringing through register
Ensure food and beverage orders are delivered in a timely manner
Aid in delivery to party area
Assist with dessert and encourage singing
Aid in event breakdown and clean up to be able to turn the areas over faster for other guests
Assist the front desk team with managing the birthday tab on the register
Collect birthday payments through the register and confirming any deposits have been applied to bill
Gather all required paperwork for the shifts
Interact professionally by using Spare Time Service Standards (Code S.E.R.V.E.)
Other duties as assigned