Party Coordinator

Urban Air Adventure Parks is a leading indoor adventure park and the foremost market leader in location-based entertainment. Headquartered in Dallas, Urban Air pioneered the adventure park concept and has grown to become the largest adventure park operator globally. The company’s mission is to inspire kids and families to have fun while aiming higher, enabling guests to achieve things they never thought possible. With a focus on providing safe, exciting, and engaging environments, Urban Air continues to expand and innovate its offerings across multiple locations, delivering world-class experiences designed to delight guests of all ages. Urban Air Plainfield embraces diversity and is an equal opportunity employer committed to fostering an inclusive workplace where every team member has the opportunity to succeed.

The Party Coordinator at Urban Air Plainfield plays a crucial role in managing the entire birthday party department, acting as the first point of contact for guests seeking memorable event experiences. This dynamic position revolves around designing the perfect combinations of food, drinks, and attractions tailored for birthday parties, church events, sports groups, corporate team-building activities, and a variety of other group gatherings. The Party Coordinator is responsible not only for coordinating and executing these events seamlessly but also for training party staff members and overseeing all aspects of birthday party operations. The ideal candidate thrives in a fast-paced, multi-faceted family entertainment setting and exhibits excellent communication skills, an outgoing and personable demeanor, and exceptional organizational talent. Moreover, they demonstrate a passion for mentoring young employees and possess a proactive, goal-oriented mindset keen on achieving outstanding guest satisfaction.

A typical day as a Party Coordinator involves management of the party system processes, ensuring compliance and consistency, and guaranteeing that every event exceeds expectations, especially those of parents and guardians. This role is integral to fostering a fun and energetic atmosphere that reflects Urban Air's commitment to quality and guest engagement. The coordinator collaborates closely with the leadership team to drive financial success, maintain safety and sanitation standards, and uphold the best guest experiences possible. Availability on Fridays, Saturdays, and Sundays is mandatory due to the busy nature of weekend programming, where the Party Coordinator’s enthusiasm and knowledge about Urban Air's unique attractions shine. Beyond daily responsibilities, the role includes acting decisively to meet emerging needs or challenges, supporting team members, and contributing ideas for continuous improvement. This position requires embracing the company culture of ownership and celebration of success, thriving in a business casual environment, and passionately delivering excellent customer service at every turn.