Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $10.50 - $16.50
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Retirement Plan
flexible scheduling

Job Description

Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas, Texas. Pioneering the concept of location-based entertainment, Urban Air has positioned itself as a market leader and the largest operator of adventure parks worldwide. The company is dedicated to creating vibrant, energetic environments where families and groups can gather to enjoy thrilling and interactive recreational activities. Urban Air's mission is to inspire children to aim higher by encouraging them to have fun and accomplish feats they never thought possible. Their parks feature a diverse array of attractions, from trampolines and climbing walls to unique party spaces that cater to a variety of group events such as birthday parties, church outings, corporate team-building events, and sports groups, among others.

Urban Air Garland, one of the companys locations, embodies this mission by fostering an inclusive and supportive workplace culture that prioritizes guest satisfaction and team collaboration. As an equal opportunity employer, Urban Air Garland offers a dynamic, fast-paced, business casual environment designed to emphasize safety, excellent guest experiences, and operational excellence. Working at Urban Air means being part of a caring team that values each members contribution toward collective success and strives for continuous improvement both professionally and personally.

The Party Coordinator role at Urban Air is a crucial position that serves as the "First Point of Contact" for guests seeking to plan group events and parties at the park. This role requires a passionate and outgoing individual who thrives in a fun, energetic environment and has a natural flair for customer service and sales. The Party Coordinator works closely with guests to tailor events by combining food, beverages, and park attractions that align with their specific needs and preferences. Beyond sales, this role involves nurturing relationships, timely communication with leads, and ensuring each groups experience exceeds expectations.

Daily responsibilities include managing multiple leads, coordinating with the park team to deliver seamless guest experiences, resolving any conflicts fairly and swiftly, and actively contributing to a positive team environment. The ideal candidate is goal-oriented, enjoys working with people, and brings enthusiasm and energy to every interaction. This position requires a commitment to the companys values of safety, guest satisfaction, and teamwork. The Party Coordinator should be comfortable working flexible hours including weekends and evenings to meet business needs.

Ultimately, the role goes beyond event planning and sales; it is about being an ambassador of fun and creating memorable moments. This position offers a unique blend of sales, customer service, and operational collaboration within a thriving entertainment venue. Candidates who embrace a "You Got It" attitude and are excited about helping guests celebrate lifes special moments are encouraged to apply. Urban Air underscores the importance of personal growth, career development, and celebrating successes, making it a rewarding workplace for professionals who love engaging with people and selling unforgettable experiences.

Job Requirements

  • High school diploma or equivalent
  • Experience in sales or customer service
  • Excellent communication skills
  • Ability to work weekends and evening shifts
  • Outgoing and energetic personality
  • Strong conflict resolution skills
  • Ability to multitask and respond to leads promptly

Job Qualifications

  • High school diploma or equivalent
  • Proven experience in sales or customer service roles
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced, family entertainment environment
  • Outgoing and personable demeanor
  • Ability to multitask and handle multiple leads simultaneously
  • Positive attitude with a focus on guest satisfaction

Job Duties

  • Serve as the first point of contact for guests planning parties and group events
  • Collaborate with guests to design customized party packages including food, drinks, and attractions
  • Respond to sales leads promptly and professionally
  • Coordinate with park staff to ensure a seamless and enjoyable guest experience
  • Maintain and exceed sales goals for booked party events
  • Manage advance bookings typically three months ahead
  • Resolve conflicts quickly and fairly to maintain high guest satisfaction

Job Criteria

Experience

No experience required


Job Location

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