Party Coordinator

Urban Air Adventure Parks is a leading indoor adventure park company that has revolutionized family entertainment with its unique concept and extensive range of attractions. Founded and headquartered in Dallas, Urban Air is recognized as the largest adventure park operator globally, bringing excitement, fun, and meaningful experiences to communities across the country. It specializes in creating engaging and memorable environments where kids and families can enjoy a variety of activities, ranging from trampoline courts and climbing walls to obstacle courses and arcade games. Urban Air's mission focuses on helping children have fun while encouraging them to aim higher and achieve things they never imagined possible. The company prides itself on maintaining a safe, clean, and friendly environment where guests can create lasting memories through play and adventure. Urban Air Adventure Parks is also known for its vibrant culture, placing great value on teamwork, positivity, and guest satisfaction. The company fosters personal development and career growth opportunities for its employees, making it a desirable workplace for passionate professionals who want to contribute to a thriving, people-first environment.

The Party Coordinator role at Urban Air Mansfield is a dynamic and rewarding position central to delivering outstanding guest experiences in a fast-paced family entertainment setting. As the 'First Point of Contact' for guests, the Party Coordinator has the vital responsibility of working closely with customers to craft personalized party packages ideal for birthdays, church events, sports groups, corporate team-building, and many other group activities. This role requires a friendly, outgoing, and highly personable individual who excels at communicating the added value of Urban Air's entertainment and catering options. The Party Coordinator thrives on engaging with guests to design the perfect combination of food, drinks, and attractions, ensuring each event is enjoyable, memorable, and exceeds customer expectations.

Success in this position is driven by the ability to respond promptly and professionally to all leads, conducting follow-ups efficiently and booking events well in advance, often three months or more. A passion for selling fun experiences and exhibiting energetic enthusiasm while representing Urban Air's brand is essential. The Party Coordinator works hand-in-hand with the Park Team and leadership to foster a culture of excellence, teamwork, and guest satisfaction. This includes promoting safety, cleanliness, and security within the park while embracing a proactive attitude to support colleagues and contribute ideas that enhance team performance and customer service. Urban Air offers a business casual work environment with flexible scheduling, including weekend and evening shifts, tailored to meet the demands of hosting thousands of happy guests annually. This is not just a job but an opportunity to be part of a company that celebrates success, values relationships, and continuously strives to raise the bar in family entertainment. Urban Air Mansfield is proud to be an equal opportunity employer welcoming diverse candidates passionate about making fun happen every day.