Party Coordinator

Urban Air Adventure Parks is the premier indoor adventure park and the market leader in location-based entertainment. Based in Dallas, Urban Air pioneered the adventure park concept and has grown to become the largest operator worldwide. The company is dedicated to providing a dynamic, fun-filled environment where kids and families can experience thrilling attractions and memorable events that inspire them to aim higher and achieve more. Urban Air specializes in unique, multi-faceted family entertainment, combining exhilarating attractions with exceptional customer service to create lasting memories for all guests. They operate numerous locations, including Urban Air Odessa, which embraces the same core mission and values. Urban Air adheres to equal opportunity employment policies, fostering an inclusive and diverse workplace culture.

The Party Coordinator role at Urban Air is a critical position responsible for managing the entire birthday party department, which plays a pivotal role in delivering exceptional guest experiences. This position serves as the first point of contact for guests, assisting them in designing customized birthday parties, corporate team-building events, church gatherings, sports groups, and other group occasions. The coordinator works closely with customers to craft the ideal combination of food, drinks, and attractions tailored to meet various event needs. This role also includes responsibilities like training party staff members to maintain high service standards and overseeing day-to-day birthday operations.

Success in this role requires a vibrant, outgoing personality with exceptional verbal and written communication skills. Organizational prowess is essential, as well as a passion for mentoring young team members and fostering a positive, goal-oriented atmosphere. The ideal candidate embodies a 'win the day' attitude, thriving on surpassing goals and ensuring outstanding customer satisfaction. They must efficiently resolve conflicts and consistently strive to enhance the overall guest experience. The role demands availability especially on weekends (Friday, Saturday, and Sunday) and the energy to enthusiastically represent Urban Air's brand and offerings. Beyond core duties, the Party Coordinator is expected to act like an owner, taking initiative to identify needs, propose improvements, support team members, and contribute to the broader leadership team’s financial and operational success.

Working at Urban Air means being part of a non-typical family entertainment environment characterized by cutting-edge attractions, high-quality food service, and a lively atmosphere filled with special events. The company promotes business casual dress and expects flexibility in working hours, including weekend and evening shifts. Urban Air values safety, maintaining a secure, sanitary environment for guests and staff alike. The role is not limited solely to party management but extends to embracing additional responsibilities as necessary to ensure smooth operations and guest satisfaction. For those passionate about family entertainment and seeking a role that combines customer service, team leadership, and event coordination, the Party Coordinator position at Urban Air provides an exciting and rewarding career path.