Party Coordinator

Urban Air Adventure Parks is a leading name in the indoor adventure park industry, known for its innovative and exhilarating attractions that provide family entertainment unlike any other. Based in Dallas, Urban Air has pioneered the adventure park concept and has become the largest operator in the world for location-based entertainment. The company is committed to creating environments where kids and families can have fun, reach new heights, and achieve goals they never thought possible. With millions of dollars invested in state-of-the-art attractions, Urban Air delivers not only thrilling experiences but also memorable events and celebrations for guests of all ages. The parks are designed to be safe, clean, and welcoming places where the community comes together to celebrate special occasions, enjoy casual dining, and engage in a wide range of activities.

The Party Coordinator role at Urban Air Waterbury is an exciting opportunity for someone passionate about creating fun and memorable group experiences. This position serves as the first point of contact for guests planning birthday parties, sports events, corporate team-building activities, church groups, and other special gatherings. The Party Coordinator will work closely with clients to design custom packages that combine food, drinks, and attractions tailored to each group's unique needs. This role demands a high level of interpersonal skills, including excellent verbal and written communication, sales acumen, and the ability to manage relationships with a diverse clientele.

In this dynamic role, the Party Coordinator is expected to respond promptly to all leads—within the same or next business day—to capitalize on sales opportunities. They must be outgoing, personable, and energetic, embodying the fun and lively spirit that Urban Air stands for. Booking events months in advance is part of the challenge, as is consistently exceeding sales goals. The coordinator ensures every guest feels valued and has an exceptional experience from the initial contact to post-event follow-up. Conflict resolution skills are essential, along with a team-oriented attitude that embraces working hand-in-hand with the leadership team and park staff to deliver outstanding customer service and achieve financial targets.

Candidates for this role will thrive in a fast-paced, multi-faceted family entertainment environment. They will value personal growth and career development opportunities and demonstrate a willingness to jump in and assist wherever needed to support the team. The working environment is business casual, emphasizing safety, security, and sanitation to maintain the high standards expected of the park. Availability to work weekends and evening shifts is required, ensuring guests receive excellent service during peak times.

Joining Urban Air means becoming part of a company that not only hosts the best special events and attractions but also fosters a culture of fun, energy, and celebration of success. The Party Coordinator position offers the perfect blend of sales, customer service, and event coordination, making it a fulfilling career path for those who love engaging with people and contributing to memorable experiences. Urban Air Waterbury is proud to be an equal opportunity employer and invites motivated individuals who are passionate about fun and customer satisfaction to apply and help drive the company’s continued success.