Party Coordinator

Urban Air Adventure Parks is a leading indoor adventure park and the largest operator in the location-based entertainment industry. Founded in Dallas, Urban Air pioneered the adventure park concept, delivering unmatched recreational experiences across its nationwide network of parks. The company focuses on providing a fun, safe, and engaging environment where families and groups can enjoy a wide variety of attractions, food, and activities. Urban Air is highly regarded for its innovative approach to family entertainment, combining thrilling physical activities with exceptional customer service. The company fosters a culture of passion, teamwork, and continuous improvement to ensure every visit exceeds expectations.

The Party Coordinator plays a pivotal role in enhancing the guest experience by managing the entire birthday party department at Urban Air. This full-time position requires an energetic, outgoing, and highly organized individual who thrives in a fast-paced family entertainment setting. The Coordinator serves as the first point of contact for guests, partnering with them to customize birthday parties, church events, sports group outings, corporate team building sessions, and other group activities. The role involves coordinating food, drinks, packages, and attractions to create memorable celebrations tailored to individual group needs.

In addition to guest interaction, the Party Coordinator is responsible for training and mentoring party staff to deliver outstanding service. They oversee daily operations within the birthday party department, ensuring adherence to the party management system and company protocols. The Coordinator must be a natural leader with excellent communication skills, a win-the-day attitude, and a passion for exceeding customer expectations. Working closely with other leadership team members, the Coordinator contributes to driving financial results and maintaining a safe, sanitary, and secure environment.

Typical working hours include availability on Fridays, Saturdays, and Sundays, with potential evening shifts during the week. The position demands a team player who can handle conflict resolution swiftly and fairly while inspiring energy and enthusiasm. Urban Air prides itself on creating a fun workplace where each individual is valued and empowered to contribute to the company’s success. This opportunity is ideal for someone who loves entertaining guests, setting goals, mentoring young people, and celebrating team victories, all within a dynamic, family-friendly atmosphere.