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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $17.50 - $20.60
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible schedule
Job Description
The Michaels Companies Inc. is a leading specialty retailer providing a vast selection of arts and crafts supplies, framing, floral, home décor, and seasonal merchandise. With over 1,300 stores across 49 states and Canada, plus a strong online presence via Michaels.com and Michaels.ca, Michaels is recognized as the premier destination for creativity and celebration in North America. Headquartered in Irving, Texas, and founded in 1973, the company is dedicated to fueling the joy of creativity for all its customers while supporting a vibrant community of artists, makers, and crafters. Michaels also owns Artistree, a manufacturer of custom and specialty framing... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in retail or customer service
- Experience working with children or in children’s event planning preferred
- Ability to stand for long periods and perform physical tasks such as lifting and reaching
- Effective communication skills including verbal, written, and nonverbal
- Ability to multitask and manage multiple events simultaneously
- Must be able to work nights, weekends, and early mornings
- Commitment to uphold company policies and safety standards
- Willingness to assist in maintaining store cleanliness
- Must satisfy federal, state, and local legal employment requirements
Job Qualifications
- Retail and/or customer service experience
- Experience working with children and children’s events
- Excellent people skills
- Strong written, verbal, and nonverbal communication skills
- Good listening skills
- Strong organizational and interpersonal skills
- Creative problem-solving skills
- Ability to handle job stress and interact effectively with others
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and activities such as face painting
- Facilitate and implement party add-ons including goody bags and balloons
- Communicate events effectively with clients and store team members
- Complete administrative tasks including answering emails, making phone calls, and paperwork
- Adjust event plans based on client feedback and create backup plans as needed
- Ensure client satisfaction and uphold company cleanliness and safety standards
- Help customers locate products and provide solutions
- Provide fast and friendly checkout experiences
- Promote and enroll customers in rewards programs and credit cards
- Assist with online order processes including BOPIS and SFS
- Participate in truck unload, stocking, merchandise recovery, and planogram tasks
- Support shrink and safety programs adhering to SOPs
- Cross-train in custom framing selling and production
- Maintain daily store cleanliness including sweeping, vacuuming, and restroom upkeep
- Perform Store in Stock Optimization and AD set duties as assigned
- Interact positively and respectfully with customers and team members even in difficult situations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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