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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $17.13 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Retirement Plan
Job Description
The Michaels Companies Inc. is the leading destination for creativity and celebration in North America, operating over 1,300 stores across 49 states and Canada, serving customers both in-store and online. Headquartered in Irving, Texas, Michaels has been a trusted name since its founding in 1973. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise. Michaels is well-known as the best place for all things creative, providing a wide range of arts and crafts supplies, framing, decor, and more. Its mission is to fuel the joy of creativity and celebration for its customers and to foster an... Show More
Job Requirements
- high school diploma or equivalent
- experience in planning and executing events
- ability to stand for long periods
- ability to lift heavy boxes and access high shelves safely
- capability to perform multiple physical activities such as bending, reaching, and carrying
- excellent customer service skills
- strong verbal and written communication
- ability to work nights, weekends, and early mornings as required
- ability to engage with clients of various ages
- reliable and punctual
- ability to follow company policies and procedures
- willingness to work in a fast-paced retail environment
Job Qualifications
- experience working with children and children's events
- retail and/or customer service experience
- excellent people skills
- good communication skills including written, verbal, and nonverbal communication
- strong listening skills
- organizational skills
- interpersonal skills
- creative problem-solving skills
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with others
Job Duties
- plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in the completion of craft projects and perform activities such as face painting
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- adjust plans and events based on client feedback and needs
- create backup or emergency plans to be executed as needed
- ensure client satisfaction for scheduled events
- uphold company cleanliness and safety standards including setup and cleanup before and after each event
- help customers shop, locate products, and provide them with solutions
- provide fast and friendly checkout experience
- engage customers on benefits of rewards program and private label credit cards and complete enrollments
- educate customers on Voice of Customer survey
- assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- participate in truck unload, stocking and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties as assigned
- support shrink and safety programs
- adhere to Standard Operating Procedures and company programs to ensure compliance
- interact with others in an accepting and respectful manner and project a positive image
- cross trained in Custom Framing selling and production
- participate in daily store cleanliness activities
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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