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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
inclusive work environment
Job Description
Michaels is a leading North American retailer specializing in arts and crafts supplies, offering a wide range of products that inspire creativity and celebrate the joy of making. Established in 1973 and headquartered in Irving, Texas, Michaels currently operates over 1,300 stores across 49 states and Canada, as well as online through Michaels.com and Michaels.ca. As a prominent destination for craft enthusiasts, hobbyists, and families, Michaels provides not only a broad selection of products but also encourages hands-on experience through in-store events and classes designed to engage and inspire customers of all ages. Michaels values a creative, inclusive environment that... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children's events
- Prior event coordination or customer service experience
- Excellent people skills
- Good written, verbal, and nonverbal communication skills
- Strong organizational skills
- Ability to multitask
- Ability to handle job stress
- Ability to stand for long periods
- Ability to lift heavy boxes
- Ability to use ladders
- Must comply with federal, state, and local legal requirements
- Availability to work nights, weekends, and early mornings
Job Qualifications
- High school diploma or equivalent
- Prior experience in event coordination or customer service
- Experience working with children and children's events
- Excellent communication skills including written, verbal, and nonverbal communication
- Strong organizational and interpersonal skills
- Creative problem-solving skills
- Retail and/or customer service experience
- Ability to handle job stress and interact effectively with others
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client’s feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck un-load, stocking and planogram (POGs) processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
- Interact with others in an accepting and respectful manner
- remain positive and respectful, even in difficult situations
- promote commitment to the organization’s vision and values
- project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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