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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $11.00 - $14.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a leading destination for crafting and celebrating across North America, operating over 1,300 stores in the United States and Canada, as well as through their online platforms Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has built a reputation as the best place for all things creative. In addition to retail stores, the company owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels prides itself on fostering creativity, innovation, and community engagement through its products and services, aiming to fuel the joy of creativity and celebration in the... Show More
Job Requirements
- High school diploma or equivalent
- retail and/or customer service experience
- ability to engage effectively with guests of all ages
- experience working with children and children’s events
- excellent communication skills including written, verbal, and nonverbal
- strong organizational and interpersonal skills
- ability to perform physical tasks including standing for long periods, bending, lifting, carrying, reaching, and using ladders
- ability to work nights, weekends, and early mornings
- compliance with federal, state, and local legal job requirements
Job Qualifications
- High school diploma or equivalent
- experience in retail and customer service
- experience working with children and children’s events
- excellent people skills
- strong communication skills including written, verbal, and nonverbal communication and listening
- organizational skills
- interpersonal skills
- creative problem-solving abilities
- ability to handle job stress and interact effectively with diverse guests and co-workers
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- engage with clients of all ages by creating an environment of fun and creativity
- demonstrate and instruct party participants in craft projects and perform activities like face painting
- facilitate and implement party add-ons such as goody bags and balloons to company standards
- communicate events with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust plans and events based on client feedback and needs
- create backup or emergency plans as needed
- ensure client satisfaction for scheduled events
- uphold cleanliness and safety standards, including setting up and cleaning before and after events
- help customers shop and locate products
- provide a fast and friendly checkout experience
- promote rewards programs and complete enrollments
- educate customers on Voice of Customer surveys
- assist with omni channel processes like Buy Online Pickup In Store and Ship From Store
- participate in truck unloading, stocking, and planogram processes
- complete merchandise recovery and maintenance
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies to ensure compliance
- interact respectfully with customers and team members
- cross train in Custom Framing sales and production
- participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and restroom maintenance
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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