Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
cross training opportunities
Job Description
Michaels is a leading destination for arts and crafts supplies, operating over 1,300 stores across North America. Established in 1973 and headquartered in Irving, Texas, Michaels is committed to fueling the joy of creativity and celebration for its customers. The company offers a comprehensive range of products including crafting materials, custom framing, and seasonal décor. Michaels prides itself on providing a welcoming and inspiring environment where hobbyists, artists, and families can find everything they need to create memorable projects and celebrations. The company values inclusivity and teamwork, fostering a culture where employees can grow and thrive while contributing to the company’s mission.
The role of Event Coordinator at Michaels in Scranton, PA, is an exciting opportunity for individuals passionate about customer service and event planning within a retail environment. This position involves planning, coordinating, and facilitating various creative events such as children’s birthday parties and crafting classes, providing a memorable and enjoyable experience for guests of all ages. The Event Coordinator will engage with customers in a fun and creative manner, oversee event logistics, manage party add-ons, and ensure high standards of customer satisfaction. In addition to event duties, the role includes operational responsibilities such as assisting customers with their shopping, performing checkout operations, handling merchandise and stock duties, and maintaining store cleanliness and safety. The position demands excellent interpersonal skills, creativity, and the ability to multitask in a fast-paced retail setting.
Michaels places a strong emphasis on creating a supportive and inclusive workplace. The company provides robust benefits for full-time and part-time team members, including health insurance covering medical, dental, and vision, paid time off, tuition assistance, and employee discounts. Michaels also offers opportunities for cross-training, such as in custom framing selling and production, allowing team members to develop diverse skills and enhance their career growth. The company is committed to equal employment opportunities and reasonable accommodations to support all employees. By joining Michaels as an Event Coordinator, team members become part of a dynamic, creative community that values innovation, customer engagement, and continuous improvement, making it a rewarding career choice for those who thrive in collaborative and customer-facing roles.
The role of Event Coordinator at Michaels in Scranton, PA, is an exciting opportunity for individuals passionate about customer service and event planning within a retail environment. This position involves planning, coordinating, and facilitating various creative events such as children’s birthday parties and crafting classes, providing a memorable and enjoyable experience for guests of all ages. The Event Coordinator will engage with customers in a fun and creative manner, oversee event logistics, manage party add-ons, and ensure high standards of customer satisfaction. In addition to event duties, the role includes operational responsibilities such as assisting customers with their shopping, performing checkout operations, handling merchandise and stock duties, and maintaining store cleanliness and safety. The position demands excellent interpersonal skills, creativity, and the ability to multitask in a fast-paced retail setting.
Michaels places a strong emphasis on creating a supportive and inclusive workplace. The company provides robust benefits for full-time and part-time team members, including health insurance covering medical, dental, and vision, paid time off, tuition assistance, and employee discounts. Michaels also offers opportunities for cross-training, such as in custom framing selling and production, allowing team members to develop diverse skills and enhance their career growth. The company is committed to equal employment opportunities and reasonable accommodations to support all employees. By joining Michaels as an Event Coordinator, team members become part of a dynamic, creative community that values innovation, customer engagement, and continuous improvement, making it a rewarding career choice for those who thrive in collaborative and customer-facing roles.
Job Requirements
- High school diploma or equivalent
- Experience in retail or customer service
- Ability to engage effectively with guests of all ages
- Good communication and listening skills
- Ability to handle job stress and work collaboratively
- Physical ability to stand for long periods and perform manual tasks
- Willingness to work nights, weekends, and early mornings as required
- Must comply with federal, state, and local employment laws
Job Qualifications
- Experience working with children and children’s events
- Retail or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and listening abilities
- Organizational and interpersonal skills
- Creative problem-solving skills
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage with guests to create a fun and creative environment
- Demonstrate and instruct craft projects, perform face painting, and other activities
- Facilitate party add-ons such as goody bags and balloons
- Communicate effectively with clients and store team members
- Complete administrative tasks including answering emails and making phone calls
- Adjust event plans based on client feedback and ensure client satisfaction
- Maintain cleanliness and safety standards by setting up and breaking down events
- Assist customers with product location and provide solutions
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Cards enrollments
- Manage Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and store optimization duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Maintain positive and respectful interactions with customers and team members
- Cross train in custom framing selling and production
- Participate in daily store cleanliness activities
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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