Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $10.50 - $14.25
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer

Job Description

The Michaels Companies Inc. is a premier American retail chain specializing in arts and crafts supplies. With over 1,300 stores across 49 states and Canada, Michaels has established itself as the leading destination for creative enthusiasts and hobbyists. Founded in 1973 and headquartered in Irving, Texas, Michaels offers an extensive selection of products including framing, floral, home décor, scrapbooking, and more. Michaels also owns Artistree, a manufacturer of custom and specialty framing merchandise, positioning the company as a comprehensive resource for creative projects. The company embraces a mission to fuel the joy of creativity and celebration, ensuring that customers of all ages can find inspiration and the materials they need to bring their ideas to life.

Within each Michaels store, the team focuses on delivering exceptional customer service, engaging the community through creative experiences, events, and hands-on activities. One key role contributing to these objectives is the Event Coordinator position, based at the Allentown-Bethlehem, PA store. This job opportunity offers an engaging and dynamic environment for individuals passionate about crafting, event planning, and customer interaction.

The Event Coordinator at Michaels is responsible for planning, coordinating, and facilitating a variety of events within the store, including children’s birthday parties, craft classes, and other creative gatherings. The role is designed to create stress-free, fun, and memorable experiences for guests of all ages, ranging from young children to seniors, fostering a vibrant and welcoming atmosphere. This position requires exceptional organizational skills to manage multiple simultaneous events while maintaining high standards of customer satisfaction and company brand promises.

As a central contributor to the customer experience, the Event Coordinator also assists shoppers by helping them locate products, educates them about rewards programs and credit card benefits, and ensures efficient and friendly checkout service. Beyond event coordination and customer service, the role involves operational tasks such as merchandise stocking, truck unloading, maintaining store cleanliness, and supporting inventory processes.

Candidates ideal for this role are energetic, enthusiastic, and possess excellent interpersonal and communication skills. Experience with children’s events and comfort in engaging guests of diverse age groups are essential. This position not only requires creativity and an outgoing personality but also the ability to multitask, problem-solve effectively, and uphold company safety and cleanliness standards.

Michaels prioritizes the wellbeing of its team members by offering comprehensive benefits for both full-time and part-time employees, including medical, dental, and vision insurance, paid time off, tuition assistance, and generous employee discounts. Supportive of diversity and inclusion, Michaels ensures reasonable accommodation for individuals with disabilities throughout the hiring process and employment.

In summary, the Event Coordinator role at Michaels in Allentown-Bethlehem, PA is an exciting opportunity for those who enjoy fostering creativity, providing excellent customer service, and managing engaging community events in a dynamic retail environment.

Job Requirements

  • High school diploma or equivalent
  • experience working with children and children’s events
  • excellent communication skills
  • strong organizational skills
  • experience in retail or customer service
  • ability to stand for long periods
  • physical ability to lift heavy boxes and access high shelves
  • ability to handle job stress and interact effectively
  • ability to work nights, weekends, and early mornings
  • availability to perform physical tasks such as bending, lifting, carrying, reaching, and stretching

Job Qualifications

  • High school diploma or equivalent
  • experience in event coordination or customer service
  • experience working with children and children’s events
  • strong communication skills including written, verbal, and listening skills
  • excellent organizational, interpersonal, and creative problem-solving skills
  • retail and/or customer service experience
  • energetic and enthusiastic personality
  • ability to handle work-related stress and interact effectively with guests and coworkers
  • proficiency in multitasking and administrative duties

Job Duties

  • Plan and coordinate multiple events including children’s birthday parties and craft classes
  • engage clients of all ages by creating a fun and creative environment
  • demonstrate and instruct craft projects and activities such as face painting
  • facilitate party add-ons like goody bags and balloons per company standards
  • communicate event details with clients and store team members
  • complete administrative tasks including emails, phone calls, and paperwork
  • adjust plans based on client feedback
  • create emergency backup plans
  • ensure client satisfaction for scheduled events
  • uphold cleanliness and safety standards
  • help customers shop and locate products
  • provide fast and friendly checkout experience
  • engage customers about rewards programs and credit cards and complete enrollments
  • educate customers on Voice of Customer survey
  • assist with omni-channel processes including Buy Online Pickup in Store and Ship From Store
  • participate in truck unload, stocking, and planogram processes
  • complete merchandise recovery and maintenance
  • perform Store in Stock Optimization and AD set duties
  • support shrink and safety programs
  • adhere to Standard Operating Procedures and company policies
  • interact respectfully with others and serve as a role model
  • cross-train in Custom Framing selling and production
  • participate in store cleanliness activities

Job Criteria

Experience

Mid Level (3-7 years)


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