Party & Event Host

Elk Grove, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $17.25 - $20.30

Work Schedule

Standard Hours

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Job Description

The Michaels Companies, Inc. is a leading specialty retailer in the arts and crafts industry, operating over 1,300 stores across 49 states and Canada as well as online through Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has built a reputation as the premier destination for creativity and celebration, offering a wide array of crafting supplies, framing services, and inspiration to millions of customers. Michaels also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, further expanding its ability to serve customers' creative needs comprehensively. The company is dedicated to fostering joy through creative expression, serving diverse communities through inclusive and innovative shopping experiences.

At the SAC-SACRAMENTO/ARDEN, CA store location, Michaels is seeking a highly motivated and enthusiastic Event Coordinator and Customer Service Team Member to join their part-time team. This role is pivotal in planning, coordinating, and facilitating multiple events, including children's birthday parties and craft classes, within the store. The position focuses on delivering a stress-free, fun, and engaging experience for guests by managing activities, providing hands-on assistance with craft projects, and ensuring overall client satisfaction. Candidates will be responsible for creating a welcoming environment for all ages, from young children to senior customers, enhancing their visit through creative and personalized service.

The Event Coordinator will also play a key role in day-to-day store operations, supporting customer shopping needs, executing fast and friendly checkout processes, and contributing to merchandise management including receiving inventory, stocking, and maintaining store standards. This includes participation in omnichannel order fulfillment processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), plus upkeep of store cleanliness and safety compliance.

Michaels values team members who are energetic, personable, and skilled in managing customer interactions effectively even under stress. Candidates should have experience working with children and children's events, as well as solid communication and organizational skills. This role offers a unique blend of event management and retail customer service, making it an exciting opportunity for individuals passionate about creativity and customer engagement.

The total base pay range for this position is $17.25 to $20.30 per hour. Michaels prioritizes employee wellbeing by offering a comprehensive benefits package to both full-time and part-time employees, including medical, dental, and vision insurance, paid time off, tuition assistance, and generous employee discounts. The company is committed to diversity, equity, and inclusion, providing reasonable accommodations to qualified individuals.

Job Requirements

High school diploma or equivalent
Retail or customer service experience required
Experience working with children and children’s events
Good communication skills including written and verbal
Strong organizational and interpersonal skills
Ability to remain standing for long periods
Ability to move throughout the store
Ability to lift heavy boxes and use ladders
Must be available to work nights, weekends, and early mornings
Ability to follow safety and cleanliness standards
Legal authorization to work in the United States

Job Qualifications

Experience working with children and children’s events
Retail and/or customer service experience
Excellent people skills
Good communication skills including written, verbal, nonverbal, and listening
Organizational skills
Interpersonal skills
Creative problem-solving skills
Energetic and enthusiastic personality
Ability to handle job stress and interact effectively with guests and co-workers

Job Duties

Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
Engage with clients of all ages by creating an environment of fun and creativity
Demonstrate and instruct party participants in the completion of craft projects and perform face painting and other activities
Facilitate and implement party add-ons such as goody bags and balloons to company standards
Communicate events with clients and store team members
Complete administrative tasks including answering emails and making phone calls
Adjust plans and events based on client feedback and needs
Create backup or emergency plans as needed
Ensure client satisfaction for scheduled events
Uphold company cleanliness and safety standards by setting up, breaking down, and cleaning before and after each event
Help customers shop and locate products and provide them with solutions
Provide fast and friendly checkout experience
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on Voice of Customer survey
Assist with Omni channel processes including BOPIS and SFS
Participate in truck unload, stocking and planogram processes
Complete merchandise recovery and maintenance
Perform Store in Stock Optimization and AD set duties as assigned
Support shrink and safety programs
Adhere to Standard Operating Procedures and Company programs to ensure compliance with laws and requirements
Interact respectfully with others and promote company values
Cross trained in Custom Framing selling and production
Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restrooms
Perform other duties as assigned