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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
employee discount
Dental Insurance
Health Insurance
Tuition Reimbursement
Paid Time Off
Vision Insurance
Job Description
Michaels is the leading arts and crafts retail company in North America, operating over 1,300 stores across 49 states in the US and Canada. Established in 1973 and headquartered in Irving, Texas, Michaels has become the go-to destination for creative enthusiasts and crafters of all levels. With a wide selection of products ranging from arts and crafts supplies to custom framing, Michaels fosters creativity and celebration, providing its customers with everything they need to bring their artistic visions to life. Michaels also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, further enhancing its offerings in the framing... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children
- Strong communication skills
- Ability to multitask and manage multiple events
- Ability to stand and move for long periods
- Ability to lift heavy boxes and use ladders
- Ability to maintain store safety and cleanliness standards
- Must satisfy federal, state and local legal requirements of the job
Job Qualifications
- Experience working with children and children's events
- Excellent people skills
- Good communication skills including written, verbal, nonverbal communication and listening
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Retail or customer service experience
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with others
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- Engage clients of all ages by creating a fun and creative environment
- Demonstrate and instruct craft projects and perform face painting
- Facilitate party add-ons such as goody bags and balloons to company standards
- Communicate with clients and store team members regarding event details
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust plans based on client feedback and create backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards
- Help customers shop and find products
- Provide fast and friendly checkout experience
- Promote rewards program and private label credit cards and complete enrollments
- Educate customers on Voice of Customer survey
- Assist with Buy Online Pickup in Store and Ship From Store processes
- Participate in truck unloading, stocking, and merchandise recovery
- Support shrink and safety programs
- Adhere to standard operating procedures and company policies
- Remain positive and respectful with customers and team members
- Cross-train in custom framing selling and production
- Participate in daily store cleanliness activities
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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