Discovery Senior Living logo

Part Time/PRN Concierge

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $14.50 - $18.75
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Work Schedule

Flexible
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Benefits

Competitive wages
Access to wages before payday
flexible scheduling options
Paid Time Off
Holidays
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) with employer matching
Paid training
Opportunities for advancement
meals
uniforms
Employee assistance program

Job Description

Discovery Management Group is a prominent leader in the senior living industry, operating as part of the Discovery Senior Living family of companies. Renowned for its innovative approach and commitment to enhancing the lifestyles of senior residents, the company ranks among the two largest senior living operators in the United States. Discovery Management Group specializes in the management and improvement of senior living communities nationwide, emphasizing operational excellence, personalized lifestyle offerings, and a resident-focused environment. The organization serves over 6,500 residents across its communities, consistently striving to deliver high-quality service and support tailored to the unique needs of seniors.

As an established leader in senior living, Discovery Management Group offers rewarding career opportunities designed to support both professional growth and personal satisfaction. Their comprehensive benefit packages, competitive wages, flexible scheduling, and commitment to employee development make them a sought-after employer in the industry. Whether full-time or part-time, employees can expect a supportive work environment that values their contributions and encourages advancement.

The role of Concierge at Discovery Management Group is pivotal in maintaining the welcoming and efficient atmosphere of the community. This position involves greeting residents, guests, and employees with professionalism and warmth, managing a variety of communication channels, and providing essential information to both internal and external stakeholders. The Concierge acts as a vital first point of contact, facilitating smooth operations and contributing to a positive community experience. Responsibilities extend to managing incoming calls, taking and relaying messages, organizing appointments, and ensuring that administrative tasks are handled accurately and timely.

In this role, the Concierge supports multiple departments by preparing meal tickets, updating resident records, and maintaining organized logs such as guest sign-in and resident phone lists. The position requires a detail-oriented individual who can handle tasks independently while demonstrating excellent customer service skills. The individual must maintain a neat and organized desk area, aid in the distribution of mail, and uphold company policies and procedures consistently. This role not only demands operational efficiency but also a compassionate approach, reflecting the company’s dedication to enhancing the lives of its residents and fostering a supportive community environment.

Joining Discovery Management Group as a Concierge offers an exciting opportunity to contribute meaningfully to senior living while enjoying a stable and growth-oriented career. The company’s emphasis on innovation, personalized service, and employee well-being creates an environment where team members are valued and their efforts recognized. Candidates ready to make a direct impact on the lives of others, thrive in a dynamic setting, and grow their careers within a leading national organization are encouraged to apply. Discovery Management Group provides a fulfilling career pathway marked by support, advancement, and comprehensive benefits, making it an ideal employer for those passionate about serving seniors and delivering exceptional customer experiences.

Job Requirements

  • high school diploma or general education degree (GED) preferred
  • one to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Qualifications

  • high school diploma or general education degree (GED) preferred
  • one to three years customer service experience and/or training
  • or equivalent combination of education and experience

Job Duties

  • carries out telephone answering and reception duties as required
  • takes complete messages with pertinent information and communicates messages to the intended recipient
  • greets residents and visitors
  • answers inquiries and gives directions
  • collates brochures for the marketing department
  • prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff
  • updates the resident phone list and roster and move-in and move-out register daily
  • guest and sign-in logs as necessary
  • manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc
  • maintains and keeps desk and entry area neat and organized
  • organizes, distributes mail to residents, executive director and department coordinators
  • maintains resident forms for miscellaneous credits
  • maintains adherence to all company personnel policies and established operating policies and procedures
  • other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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