Part-Time/Agent Front Desk (Candlewood Suites)

IHG (InterContinental Hotels Group) is a globally renowned hospitality company that manages a broad portfolio of hotels, including well-known brands such as InterContinental, Crowne Plaza, Holiday Inn, and Holiday Inn Express. With a presence in nearly 100 countries and a team of over 370,000 colleagues worldwide, IHG is committed to delivering exceptional guest experiences through quality service, innovation, and a collaborative work culture. The company values hard work and dedication, rewarding its employees with competitive pay and a comprehensive benefits package, fostering growth and development within the hospitality industry.

The role of a Front Desk Agent at IHG is pivotal in shaping the guest experience from the moment they step into the hotel. As the first point of contact, the Front Desk Agent is responsible for welcoming guests warmly, managing bookings, handling transactions, and providing valuable local insights to ensure a seamless and memorable stay. This role demands excellent communication skills, problem-solving abilities, and a customer-focused attitude to anticipate and respond to guest needs effectively. The compensation for this position ranges from $18.91 to $26.17 per hour, reflecting the company’s commitment to fair and competitive pay.

In this role, you will be entrusted with managing guest check-ins and check-outs efficiently, processing cash and credit transactions with accuracy, and maintaining a friendly and professional demeanor at all times. Recognizing returning guests and IHG Rewards Club members, you will promote loyalty programs and upsell services that enhance the guest experience. Being tech-savvy and literate, you will operate hotel management software and handle various administrative duties to keep operations running smoothly.

Working as a Front Desk Agent at IHG requires flexibility, as shifts may include nights, weekends, and holidays. Physical strength is sometimes necessary, as the job may involve lifting objects weighing up to 50 pounds. Safety is a top priority, and you will be expected to adhere to safety protocols and wear protective gear as required. Beyond transactional duties, you will act as a trusted resource for guests, addressing any concerns, providing local knowledge, and collaborating with management to resolve issues promptly.

Joining IHG means becoming part of a dynamic team that values ambition, innovation, and a global community spirit. The company encourages personal and professional growth, making it an ideal place for those passionate about careers in hospitality. If you enjoy creating memorable experiences for guests and thrive in a fast-paced environment, this Front Desk Agent role offers a rewarding opportunity to grow within an international hospitality leader.