Job Overview
Employment Type
Part-time
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
401(k) with Company Match
Employee assistance program
Paid sick time
Bonus programs
Job Description
Greystar is a leading, fully integrated global real estate platform specializing in property management, investment management, development, and construction services focused on institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar operates on a global scale with a presence in over 260 markets across North America, Europe, South America, and the Asia-Pacific regions. As the largest operator of apartments in the United States, Greystar manages more than one million units and beds worldwide, showcasing its expansive reach and expertise in the residential rental real estate business. Founded by Bob Faith in 1993, the company has grown tremendously, now managing and operating over $300 billion in real estate assets globally, with approximately $79 billion in assets under management across its platforms, including significant development and regulatory assets. Greystar is committed to delivering world-class service and creating vibrant communities for its residents.
This particular role involves organizing, coordinating, and implementing various resident services and programs while acting as a vital source of information and support to residents concerning local market resources. The position is designed to enhance the resident experience by greeting prospects and residents, facilitating communication within the community office, and ensuring the smooth operation of amenities and services offered. Responsibilities include managing guest suite schedules, coordinating move-in and move-out logistics, overseeing package deliveries, maintaining tracking systems for equipment rentals and other community services, and assisting in planning resident activities and events. Additionally, the role requires maintaining detailed knowledge of local businesses, restaurants, and vendors to provide helpful recommendations and build strong relationships with service providers.
Candidates must be comfortable with physical tasks such as standing or sitting for extended periods and performing lifts up to 25 pounds independently or 50 pounds with assistance, as well as working in various weather conditions. The position may require flexible scheduling, including evenings, weekends, holidays, and occasional travel to support other properties or attend training and business meetings. Compensation varies based on several factors including experience, location, and performance, with eligibility for bonuses and benefits such as a 401(k) plan with company match for part-time employees, paid sick time, and an employee assistance program. Greystar emphasizes a secure and professional hiring process, cautioning applicants against fraudulent solicitations and ensuring communication only through official company channels.
This particular role involves organizing, coordinating, and implementing various resident services and programs while acting as a vital source of information and support to residents concerning local market resources. The position is designed to enhance the resident experience by greeting prospects and residents, facilitating communication within the community office, and ensuring the smooth operation of amenities and services offered. Responsibilities include managing guest suite schedules, coordinating move-in and move-out logistics, overseeing package deliveries, maintaining tracking systems for equipment rentals and other community services, and assisting in planning resident activities and events. Additionally, the role requires maintaining detailed knowledge of local businesses, restaurants, and vendors to provide helpful recommendations and build strong relationships with service providers.
Candidates must be comfortable with physical tasks such as standing or sitting for extended periods and performing lifts up to 25 pounds independently or 50 pounds with assistance, as well as working in various weather conditions. The position may require flexible scheduling, including evenings, weekends, holidays, and occasional travel to support other properties or attend training and business meetings. Compensation varies based on several factors including experience, location, and performance, with eligibility for bonuses and benefits such as a 401(k) plan with company match for part-time employees, paid sick time, and an employee assistance program. Greystar emphasizes a secure and professional hiring process, cautioning applicants against fraudulent solicitations and ensuring communication only through official company channels.
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or property management preferred
- Ability to stand, walk, and sit for extended periods
- Ability to lift up to 25 pounds independently and 50 pounds with assistance
- Ability to work in various weather conditions
- Flexible work schedule including evenings, weekends, and holidays
- Occasional travel may be required
Job Qualifications
- High school diploma or equivalent
- Prior experience in customer service or property management preferred
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Knowledge of local community resources and vendors
- Proficient in using phone systems and office software
- Ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Greet prospects and residents as they enter the office or leasing area
- Ensure the comforts of prospects and visitors while they wait
- Answer phone calls and route them to appropriate team members
- Assist with completed service request callbacks as necessary
- Maintain the guest suite schedule and ensure payment and cleanliness
- Manage and coordinate the loading dock and elevator schedule for move-ins and move-outs
- Ensure clubhouse amenities are in tour condition before office opening
- Manage all package deliveries and notify residents within 24 hours
- Maintain tracking logs for equipment rentals, dry cleaning services, and other community services
- Assist in scheduling, planning, and organizing resident activities and programs
- Keep detailed information on local area restaurants, shops, and vendors
- Maintain relationships and contacts with concierge vendors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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