Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
friendly work environment
Job Description
The Omni Charlotte Hotel is a distinguished AAA four-diamond hotel located in the heart of Charlotte's financial district. Renowned for its genuine North Carolina hospitality, the hotel offers guests unrivaled convenience with proximity to major attractions such as the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the EpiCentre entertainment district. The hotel is linked to 12 city blocks via sky bridge, making it an ideal destination for both business and leisure travelers. This prestigious hotel is part of the Omni Hotels & Resorts brand, which is known for its commitment to exceptional service, creating memorable experiences... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year of relevant experience in food and beverage or retail
- weekend availability
- able to handle cash and process credit card transactions
- strong communication skills
- ability to operate MICROS point of sale system
- capable of working under pressure in a fast-paced environment
- physical ability to lift up to 40 pounds and stand for extended periods
- completion of Trade Restaurant Barista Certification
- knowledge of proper food handling and safety procedures
Job Qualifications
- Weekend availability required
- minimum 1-year customer service experience in food or beverage and/or retail environment
- previous coffee house and/or hotel experience preferred
- previous cash handling and face-to-face customer service experience required
- ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers
- ability to input information accurately and efficiently into MICROS
- ability to handle stressful situations while maintaining a calm and welcoming demeanor
- ability to work cohesively with co-workers both within and outside of your department
- ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment
- baristas must complete Trade Restaurant Barista Certification
- must become familiar with MODBAR Espresso Bar and methods including coffee, espresso, specialty drinks and retail items
- move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance
- stand, walk, or sit for an extended period or for an entire work shift
- requires repetitive motion with consistent use of hands and arms
Job Duties
- Prepare and serve food and beverage offerings within a restaurant or counter service setting
- communicate effectively with guests and associates
- listen to, understand, and clarify concerns and issues raised by co-workers and guests
- remain professional in all situations
- work well in stressful, high-pressure situations
- understand and acknowledge proper uniform and grooming standards
- ensure that the lobby public areas are maintained and cleaned by liaising with the housekeeping department
- assist with monthly inventory
- maintain a clean workspace throughout the entire shift
- follow proper procedure for accepting credit cards and checks
- maintain a cash bank
- verify guest room numbers for room charges
- interact with other departments to ensure guest needs are satisfied
- adhere to proper food handling procedures
- have proper knowledge of equipment uses and safety procedures
- adhere to all policies regarding employee purchases and Omni Charlotte employee purchases
- follow proper procedures for accepting credit cards and cash handling
- ensure each beverage is consistently prepared and served by Omni Charlotte standards
- proactively seek out ways to improve the Trade Restaurant experience for guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.