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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $9.50 - $15.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Thompson Houston Hotel is embarking on an exciting journey by launching a new destination restaurant concept as part of its renowned hospitality portfolio. This venture introduces a vibrant 3-meal dining venue featuring an expansive 1-acre pool deck optimized for hotel guests and residents. Guests will experience luxury cabanas, private event spaces, and versatile indoor-outdoor dining areas that boast the best views of downtown Houston. Managed jointly by Thompson Houston Hotel and the globally recognized Hyatt Hotels Corporation, this restaurant aims to deliver an exceptional dining atmosphere that intertwines luxury, comfort, and unmatched guest service.
This new restaurant relaunch, sche... Show More
This new restaurant relaunch, sche... Show More
Job Requirements
- Must be able to lift a minimum of 20lbs
- Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry
- Previous experience in a restaurant or customer service role is preferred
- Excellent communication and interpersonal skills
- Positive attitude, and enjoyment of the hospitality industry
- Ability to work in a fast-paced environment while maintaining composure
- Strong multitasking and time management abilities
- Attention to detail, ensuring accurate order-taking and payment processing
- Knowledge of food and beverage menus, including dietary restrictions and allergies
- Basic math skills for handling payments and calculating tips
- Flexibility to work in shifts, including evenings, weekends, and holidays
- Physical stamina to stand, walk, and carry trays for extended periods
Job Qualifications
- Previous experience in a restaurant or customer service role
- Excellent communication and interpersonal skills
- Positive attitude and passion for the hospitality industry
- Ability to multitask efficiently in a busy environment
- Knowledge of food and beverage menus and dietary restrictions
- Strong time management skills
- Basic math proficiency
Job Duties
- Uphold company policies, including safety, sanitation, attendance, and dress code guidelines
- Ensure perishable items are properly labeled, rotated, and discarded to maintain quality control
- Provide prompt, friendly, and professional service to guests, anticipating their needs and responding to questions
- Greet guests warmly, assist with seating, and provide menus, water, and drinks
- Communicate specials, explain menu items and dietary considerations, and take accurate orders
- Coordinate with kitchen staff to ensure timely and accurate food and beverage delivery
- Serve food and beverages promptly, maintaining proper presentation and timing
- Monitor guest satisfaction, addressing requests, refilling drinks, and clearing plates
- Handle guest concerns or complaints professionally, escalating to management as needed
- Collaborate with team members to ensure smooth service, including assisting during busy periods
- Process payments accurately and efficiently, presenting bills to guests
- Perform opening and closing duties, including side work and station setup
- Participate in training sessions, department meetings, and pre-shift meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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