Part-Time Server – John Ash Restaurant

Santa Rosa, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Professional development opportunities

Job Description

Vinarosa Resort & Spa, a luxury resort managed by Ensemble Hospitality, is a premier destination nestled in beautiful Sonoma County, California. Known for its exquisite accommodations, exceptional dining experiences, and world-class amenities, Vinarosa Resort offers guests a relaxing and upscale environment that blends natural beauty with refined hospitality. The resort features a combination of hotel rooms, suites, and private residences, complemented by a range of services including fine dining restaurants, bars, lounges, spa treatments, and event spaces. Vinarosa Resort has established a reputation for providing personalized service and creating memorable experiences for its guests, making it a sought-after location for both leisure and business travelers.

The Part-Time Server position at John Ash Restaurant within Vinarosa Resort plays a critical role in maintaining the resort's reputation for luxury and exceptional service in the Food & Beverage department. This role involves delivering a refined, welcoming, and consistently high-quality dining experience across various outlets including restaurants, bars, lounges, and event venues. Part-Time Servers are responsible for upholding the resort's service standards with exactness, ensuring each guest interaction is personalized and guest-focused. The position demands strong menu and beverage knowledge, allowing the server to confidently recommend items and upsell, thereby enhancing guest satisfaction while contributing to overall revenue performance.

This role requires close coordination with culinary, bar, and management teams to ensure a seamless flow of service and timely delivery of orders. Attention to detail in cleanliness, presentation, and service etiquette is paramount to preserve the brand's high standards. Besides regular service duties, Part-Time Servers assist with service recovery by professionally addressing guest concerns to maintain guest trust and satisfaction. The position involves multitasking in a dynamic environment, requiring adaptability and teamwork to support operational efficiency and the financial success of the Food & Beverage operations. The role also expects flexibility in scheduling with availability for evenings, weekends, holidays, and special events within the luxury resort environment. By consistently demonstrating professionalism, attention to detail, and a guest-first mindset, the Part-Time Server contributes significantly to guest loyalty and the overall guest experience at Vinarosa Resort & Spa.

Job Requirements

Previous restaurant or hotel service experience preferred
Strong communication and interpersonal skills
Ability to multitask while maintaining attention to detail
Basic knowledge of wine, spirits, and food pairings preferred
Comfort using POS systems and handling transactions accurately
Commitment to service excellence and guest satisfaction
Must be able to stand and walk for extended periods
Must be able to carry service trays and perform repetitive motions
Ability to lift up to 25 pounds
Flexible availability including evenings, weekends, holidays, and special events

Job Qualifications

Previous restaurant or hotel service experience preferred
Strong communication and interpersonal skills
Ability to multitask while maintaining attention to detail
Basic knowledge of wine, spirits, and food pairings preferred
Comfort using POS systems and handling transactions accurately
Commitment to service excellence and guest satisfaction

Job Duties

Provide warm, professional, and attentive service to all guests in accordance with luxury hotel standards
Demonstrate thorough knowledge of food, beverage, wine, and cocktail offerings, including ingredients and preparation
Accurately take and enter guest orders using the property POS system
Deliver food and beverages with correct timing, presentation, and service etiquette
Monitor service pacing to ensure a smooth and enjoyable dining experience
Execute upselling techniques to enhance guest experience and increase check averages
Maintain clean, organized tables, service stations, and dining areas throughout service
Follow proper cash handling, credit card processing, and tip reporting procedures
Adhere to responsible alcohol service guidelines and verify guest identification as required
Comply with all food safety, sanitation, and hygiene standards
Assist with opening, closing, and side work duties including mise en place and breakdown
Communicate effectively with kitchen, bar, and support teams to ensure service accuracy
Respond promptly and professionally to guest concerns, escalating when appropriate
Support banquet and event service as needed based on business demands