Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.90
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
The Culver Hotel is a luxurious and historic establishment located in the heart of Downtown Culver City, Los Angeles. This 1924 National Landmark beautifully combines classic charm with contemporary elegance, offering a unique blend of artful design and European ambiance. Known as a destination where people gather to experience curated cultural and social events, the Culver Hotel stands out not only for its stunning vintage-inspired guest rooms but also for its renowned dining options, live music, and cocktail experiences. Situated in one of Los Angeles' most walkable neighborhoods, this hotel is more than just accommodation—it is a place of connection, celebration, and sophistication.\n\nThe Food & Beverage Server role at the Culver Hotel is a dynamic and vibrant position integral to delivering the high standard of hospitality the hotel is known for. The ideal candidate will be responsible for greeting guests warmly and professionally, guiding them through menus with detailed explanations of specials and promotions. This role requires accurately taking food and beverage orders while carefully noting all guest preferences and dietary needs to ensure an exceptional dining experience. Timely and precise service is paramount, with a focus on the quality and presentation of each dish and beverage served. Additionally, offering informed menu recommendations and answering detailed questions about ingredients and preparation methods is an essential part of the guest engagement process.\n\nGuest interaction and service excellence are at the heart of this position. Servers will create a welcoming and friendly atmosphere, engaging with guests to meet their needs promptly and courteously. Responding to inquiries about menu items, restaurant policies, and hotel services is expected, alongside upselling specials to enhance both guest satisfaction and sales revenue. The ability to monitor guest satisfaction in real-time and address any issues with professionalism and efficiency—including appropriate escalation to management—is crucial. Accurate billing and handling of payments, including cash, credit cards, and tips, further underscore this role’s responsibility to ensure seamless transactions.\n\nMaintaining the dining area’s cleanliness and organization is a continuous duty. Responsibilities include resetting tables, clearing dishes, stocking utensils, napkins, condiments, and beverages, and collaborating with kitchen and bar staff to promote efficient service. All activities must comply with health and safety standards to maintain top-tier sanitation practices throughout the dining environment.\n\nTeamwork and collaboration are highly valued in this role. Servers will assist in pre-service setup, help train new team members by sharing procedural knowledge and guest service expectations, and support colleagues as needed to deliver a flawless guest experience. Physical stamina is required, as the job demands standing and moving around the restaurant for extended periods and lifting up to 25 pounds. Additionally, this position involves working effectively under the pressure of a fast-paced environment, especially during peak service times.\n\nOverall, working at the Culver Hotel as a Food & Beverage Server offers an exciting opportunity to be part of a historic, vibrant hospitality team committed to delivering excellence. The hotel fosters a culture where employees are valued and encouraged to grow, providing a meaningful career in an inspiring setting. Dedicated to the pillars of care, achievement, imagination, and presentation, the Culver Hotel invites candidates who are passionate about hospitality and eager to contribute to a legendary guest experience.
Job Requirements
- High school diploma or equivalent
- previous experience in food service or hospitality preferred
- knowledge of food and beverage offerings including menu items, ingredients, and preparation methods
- certification in food safety or hospitality services such as ServSafe is a plus but not required
- strong communication skills
- ability to multitask effectively
- ability to work efficiently in a fast-paced environment
- excellent organizational skills
- strong teamwork abilities
- positive customer-focused attitude
- ability to remember guest preferences
- ability to handle special requests
- ability to stand and move around for extended periods
- ability to carry trays, plates, and drinks with lifting capacity up to 25 pounds
- ability to work in a high-energy, fast-paced environment particularly during peak hours
- occasional bending, reaching, and stooping
- adherence to health and safety standards
Job Qualifications
- High school diploma or equivalent
- previous experience in a food service or hospitality role preferred
- knowledge of food and beverage offerings, including menu items, ingredients, and preparation methods
- certification in food safety or hospitality services (e.g., ServSafe) is a plus but not required
- strong communication skills with the ability to engage guests and handle multiple tasks
- ability to work efficiently in a fast-paced environment while maintaining a high level of service
- excellent organizational skills and attention to detail, particularly in managing orders and guest needs
- strong teamwork abilities and a positive, customer-focused attitude
- ability to remember guest preferences and handle special requests
Job Duties
- Greet guests warmly and professionally, offering menus and explaining specials or promotions
- take accurate food and beverage orders, ensuring all guest preferences and dietary needs are noted
- serve food and beverages in a timely manner, ensuring accuracy, presentation, and quality
- offer menu recommendations and answer questions about food items, ingredients, and preparation methods
- ensure all orders are delivered to the correct table, and any changes or adjustments are made quickly
- create a welcoming and friendly atmosphere by engaging with guests throughout their meal, ensuring their needs are met promptly and courteously
- respond to guest inquiries regarding the menu, restaurant policies, and hotel services
- upsell food and beverage items, including daily specials or featured menu items, to enhance the guest experience and increase sales
- monitor guest satisfaction and ensure that all issues or complaints are handled swiftly and professionally, escalating to management when necessary
- provide guests with accurate billing information and handle payments accurately
- maintain a clean, organized, and welcoming dining area, including resetting tables, clearing dishes, and preparing tables for new guests
- ensure the dining room is stocked with necessary utensils, napkins, condiments, and beverages
- collaborate with other staff members to maintain an efficient workflow in the restaurant
- adhere to all health and safety standards, ensuring cleanliness and sanitation at all times
- work closely with kitchen and bar staff to ensure smooth and efficient service throughout the shift
- assist with pre-service tasks, including setting up the dining area and restocking supplies
- assist in training new servers by sharing knowledge of restaurant procedures, guest service expectations, and food and beverage offerings
- support other team members as needed to ensure a seamless guest experience
- process payments for food and beverage orders, ensuring accuracy and timely transactions
- handle cash, credit card payments, and tips, following proper cash handling procedures
- ensure guest bills are accurate and provide clear explanations if needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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