Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $24.20
Benefits
work life balance (pto, vacation buy program, parental leave)
life events (Legal and adoption assistance benefits)
Job Description
Kohl's is a well-established retail company known for providing a wide selection of quality merchandise, excellent customer service, and a rewarding shopping experience. With numerous stores across various regions, Kohl's has built a reputation as a customer-centric retailer that thrives on delivering value and convenience to its customers. The company's commitment to inclusivity, integrity, and teamwork fosters a positive work environment where associates are encouraged to grow and contribute meaningfully to the brand's success.
This role at Kohl's is centered on delivering outstanding customer service through efficient point of sale and customer service processes. The position involves engaging customers warm... Show More
This role at Kohl's is centered on delivering outstanding customer service through efficient point of sale and customer service processes. The position involves engaging customers warm... Show More
Job Requirements
- Must be 16 years of age or older
- flexible availability including days, nights, weekends, and holidays
- excellent customer service skills
- ability to multi-task with strong attention to detail
- verbal/written communication and interpersonal skills
- willingness to learn and adapt in a fast-paced retail environment
Job Qualifications
- Excellent customer service skills and ability to multi-task with strong attention to detail
- verbal/written communication and interpersonal skills
- flexible availability including days, nights, weekends, and holidays
- client facing retail or service industry experience preferred
- no retail experience required
- must be 16 years of age or older
Job Duties
- Engage customers by greeting them and offering assistance with products and services
- operate a cash register
- scan items
- bag merchandise and properly handle different methods of payment
- accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
- meet or exceed individual goals (e.g., credit, loyalty)
- support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
- support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl's brand standards
- participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)
- act with integrity, honesty and foster teamwork in an engaged and inclusive culture
- exercise good judgment and discernment when making decisions
- demonstrate a customer service mindset, anticipate customer needs and satisfactorily resolve issues
- accomplish multiple tasks within established timeframes
- follow company policies, procedures, standards and guidelines
- maintain adherence to company safety policies for the safety of all associates and customers
- receive, understand and proactively respond to direction from supervisors/managers and other company personnel
- perform other responsibilities as assigned
Job Location
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